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Qantas Corporate in front of jet engine smiling
A Decade at Qantas: From Loyalty to Customer Care

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Corporate Stories

Content Type

Posts

Publish date

08/14/2025

Summary

From Loyalty to Customer Care: A Decade at Qantas Starting out I joined Qantas in 2015, beginning in Qantas Loyalty where I supported the Commercial team and Finance. My sister had been

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From product launches in Qantas Loyalty to supporting Customer Care, Rachel shares a decade of career highlights and how flexibility has helped her balance work and family while making the most of staff travel.

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Engineering Manger smiling on tarmac
From Apprentice to Manager: 46 Years in Qantas Engineering

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Engineering Stories

Content Type

Posts

Publish date

08/11/2025

Summary

From Apprentice to Manager: 46 Years in Qantas Engineering Starting out I joined Qantas on 10 January 1979 as a Ground Engineer Electrical/Instrument Apprentice, what’s now called Avioni

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From his first day as an apprentice in 1979 to managing Qantas Engineering’s apprenticeship programs today, Russell has dedicated over 46 years to aviation. He shares his career journey, the changes he’s seen, and advice for those starting out in the industry.

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Airport Customer Service Agent on tarmac
From Postie to Customer Service Agent at Qantas

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Customer Service Stories

Content Type

Posts

Publish date

08/11/2025

Summary

From Postie to Customer Service Agent: Why I Came Back to Qantas What drew me to the CSA role I first joined the Qantas Group in Melbourne as a Customer Service Officer with Jetstar. Aft

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After working as a postie, this Customer Service Agent returned to Qantas to follow his passion for aviation, travel, and people. He shares his journey, the training that prepared him, and the moments that have stayed with him.

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Cabin Crew smiling
From Colombia to the Red Centre: Juan’s journey to QantasLink

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Cabin Crew Stories

Content Type

Posts

Publish date

08/07/2025

Summary

From Colombia to the red centre: Juan’s journey to QantasLink I started my career in aviation at a young age. Originally from Colombia, I spent more than 11 years working in both corp

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After working in aviation across the Americas, Juan returned to the skies with QantasLink. Now based in Australia, he’s discovering the heart of the country one flight at a time.

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Qantas Engineering Apprentice
Engineering the Future: Qantas Apprentice Program

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Engineering Stories

Content Type

Posts

Publish date

07/22/2025

Summary

Engineering the Future: Qantas Apprentices Share Their Journey At Qantas, safety is at the heart of everything we do—and our aircraft engineers are the people who make that possible. E

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At Qantas, our engineers keep Australia flying safely - and we’re investing in the next generation. Our Engineering Apprenticeship Program offers hands-on training, real-world experience, and a pathway into a dynamic aviation career. Hear directly from our apprentices about what it’s like to learn, grow, and thrive at Qantas.

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First Lounge host
A Qantas Life: 27 years of dedicated service and care

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Customer Service Stories

Content Type

Posts

Publish date

06/18/2025

Summary

A Qantas Life: Sonia Tourany’s Career Journey I’ve been with Qantas for 27 years and a First Host since the role was introduced in 2007. My job is to make sure everything runs smoothly

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For over 27 years, this Qantas First Host has been delivering genuine Australian hospitality — making every journey smoother for our Frequent Flyers

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Airport Customer Service Agent
Fiona Daw: From Apprentice Chef to Customer Service Agent

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Customer Service Stories

Content Type

Posts

Publish date

06/18/2025

Summary

A Qantas Life: Fiona Daw’s Career Journey From apprentice chef to departure aide, Fiona Daw’s career at Qantas is a story of growth, adaptability and lifelong passion. “I was born on

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From apprentice chef to customer service agent, Fiona Daw has spent nearly 40 years with Qantas — growing her career, meeting her husband, and finding a true sense of belonging along the way.

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Qantas Freight Employee standing next to aircraft
Meet Steve McAuliffe: Driving freight innovation at Qantas

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Qantas Freight

Content Type

Posts

Publish date

04/16/2025

Summary

Keeping Qantas moving: Meet Steve McAuliffe From loading bags on the tarmac to leading one of our most crucial freight operations, Steve McAuliffe has seen almost every side of aviatio

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With four decades in aviation, Steve has helped shape freight operations across the Qantas Group — and he’s not done yet.

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Qantas employee smiling
Larissa Deylen: Driving cyber safety across the Qantas Group

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Women in STEM

Content Type

Posts

Publish date

04/07/2025

Summary

Keeping Qantas safe online: Meet Larissa Deylen After more than eight years with the Qantas Group, Larissa Deylen knows just how vital cyber safety is to keeping the business moving. A

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With over eight years at Qantas, Larissa Deylen is helping teams across the business embed cyber safety into everything they do.

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Qantas Boeing 737 Captain in flightdeck
Career insights from Qantas Boeing 737 Captain

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Pilot Stories

Content Type

Posts

Publish date

04/07/2025

Summary

Flying dreams to flight deck: Meet Qantas Boeing 737 Captain Mark Le Mesurier For Qantas Boeing 737 Captain Mark Le Mesurier, becoming a pilot wasn’t just a career choice—it was a li

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Captain Mark Le Mesurier always dreamed of becoming a Qantas pilot. From flying solo before he could drive to helping customers reach their destinations each week, he shares his story and what makes the role so rewarding.

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737 First Officer in flight deck
Mentoring the next generation of Qantas pilots

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Pilot Stories

Content Type

Posts

Publish date

03/27/2025

Summary

Flying dreams to flight deck: Mentoring the next generation of Qantas pilots From backyard flight games to flying jets for Qantas, this pilot shares how his childhood dream took flight —

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James Dale always dreamed of flying. Now a Qantas pilot, he’s helping new recruits take off through a successful mentoring program and strong peer support.

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Ashley Howell
From Graduate to Regional General Manager

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The Spirit of Qantas Stories

Content Type

Posts

Publish date

03/27/2025

Summary

A chat with Ashley Howell, our new Regional General Manager for the Americas We recently caught up with Ashley Howell, who has taken on the role of Regional General Manager for the Amer

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Discover Ashley Howell's 17-year journey at Qantas and his vision for leading the Americas region as the new Regional General Manager.

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Qantas meteorologist, smiling at camera with weather images on screen
From Rocks to Clouds: A Meteorologist’s Path to Qantas

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The Spirit of Qantas Stories

Content Type

Posts

Publish date

01/31/2025

Summary

My journey to becoming a meteorologist was a winding road. I’ve always been curious about how things work. I was a geologist first and worked on exploration projects in West Africa. Afte

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Curiosity led me from geology to meteorology—now I help Qantas navigate the skies with real-time weather insights.

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Qantas 787 Captain smiling at camera
A Pilot’s Path: From Cadet to Qantas Captain

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Pilot Stories

Content Type

Posts

Publish date

01/29/2025

Summary

I got my pilot’s licence when I was still at high school in Adelaide. It was at a private flying college, which turned out to be where Qantas started its aviation cadetship training. I wen

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Qantas 787 Captain Owen Weaver shares his journey from flight school to flying long-haul routes, combining aviation with engineering and unforgettable global experiences.

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LAX Airport Duty Manger, smiling at camera
From MEL to LAX: Margita Sherer on 70 Years of Qantas in North America

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The Spirit of Qantas Stories

Content Type

Posts

Publish date

01/29/2025

Summary

This year marks 70 years of Qantas flying from Australia to North America. Right now, people fly 14 or 15 hours and we think it’s forever! But when we started, it took 30 or so hours,

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In 2024 Qantas marked 70 years of flights to North America. Margita Sherer reflects on the journey—from 30-hour stopovers to nonstop routes—and the moments that make LAX unforgettable.

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QantasLink Cabin Crew, smiling at camera
Flying for QantasLink: Connecting Communities and Family

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The Spirit of Qantas Stories

Content Type

Posts

Publish date

01/28/2025

Summary

I’ve been flying for almost 14 years. I was originally based in Brisbane and now I’ve been in Sydney for the past 10 years. My mother was a flight attendant in the late 1970s a

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For the past 14 years, Alison has flown with QantasLink, connecting communities across Australia and building lasting relationships along the way.

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Our Cabin Crew Training Manager smiling at camera
Dana's Commitment to our Safety-First Culture

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The Spirit of Qantas Stories

Content Type

Posts

Publish date

10/23/2024

Summary

Dana is Cabin Crew Training Manager at QantasLink and National Jet Systems. She is also a dedicated member of the Aviation Safety Training Working Group. Where did your career at Qantas

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With an impressive 18-year career at Qantas, Dana has become a cornerstone in shaping and safeguarding our safety-first culture.

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A Qantas Graduate smiling at camera
Oscar's Experience as a Qantas Graduate

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Early Career Stories

Content Type

Posts

Publish date

10/20/2024

Summary

Why did you choose the Qantas Graduate Program? The program offered a diverse range of experiences and the duration of 2 years was an attractive one. I felt this would mean I could develop a lot and

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Oscar began the Graduate Program in 2019 in the Data and Analytics stream. He now works as a Strategic Insights Manager in Qantas Loyalty.

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A Qantas Graduate smiling at camera
Ben's Experience as a Qantas Graduate

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Early Career Stories

Content Type

Posts

Publish date

10/20/2024

Summary

Why did you choose the Qantas Graduate Program? I chose the Qantas Grad Program over others because it allowed to me to use both my degrees to learn about an industry I found fascinating. Being a

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Ben joined the Graduate Program in 2018 in the Finance stream. He now works as a Manager in the Network and Alliance team.

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A Qantas Graduate smiling at camera
Taylor's Experience as a Qantas Graduate

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Early Career Stories

Content Type

Posts

Publish date

10/20/2024

Summary

Why did you choose the Qantas Graduate Program? I can’t narrow this down to only one reason so here are several: Staff travel, variety – a variety of roles, networks, development opportunities and v

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Taylor joined the Graduate Program in 2018 in the General Stream. She now works as a Program Manager in the Employee Wellbeing and Mental Health team.

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Qantas Lounge employee smiling at camera
The heart of the Adelaide Lounge experience

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Customer Service Stories

Content Type

Posts

Publish date

09/18/2024

Summary

When you come into the Qantas Lounge, the first thing we want you to see is a big smile. It’s always nice to be greeted by a familiar face – some of our Frequent Flyers come in two or t

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Thomas tells us about a typical day as a Lounge Host and Customer Service Agent.

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QantasLink Pilot smiling
Taleah's Journey from Cadets to QantasLink

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Pilot Stories

Content Type

Posts

Publish date

09/18/2024

Summary

I love being a pilot. It takes a lot of work to get here and there’s a lot of responsibility on you. It can be high pressure but it’s rewarding to develop yourself professionally, opera

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Taleah shares her journey from discovering a love for aviation at 16 through Air Force Cadets to becoming a captain at QantasLink.

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Qantas engineer on the tarmac, smiling at camera
A family legacy continued at the hangar

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The Spirit of Qantas Stories

Content Type

Posts

Publish date

09/18/2024

Summary

My parents met at Qantas in 1967. Dad was an apprentice, and Mum was working in production planning in Hangar 96. So, I’ve been around aircraft my whole life. Dad flew light planes and

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Mel has been surrounded by aviation her whole life with her Mum and Dad meeting at Qantas in 1967. She has continued her family legacy and is now an aircraft maintenance engineer.

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Qantas employee smiling at camera
How internal mobility at has shaped my career at Qantas

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The Spirit of Qantas Stories

Content Type

Posts

Publish date

09/18/2024

Summary

I’ve been here for 20 years. I started as a QantasLink flight attendant, then moved into cabin crew training. I’ve worked in emergency planning, with our corporate sales and agency par

Teaser

Matt has been a part of a variety of teams at Qantas throughout his 20-year career. Read about his journey from a QantasLink cabin crew member to a manager in Customer Journey Operations.

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Qantas engineer in the hangar, smiling at camera
A love for Aviation in Zambia to an Aircraft Maintenance Engineer in Australia

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Engineering Stories

Content Type

Posts

Publish date

09/18/2024

Summary

I grew up in Zambia and when I was in Year 5, I visited an airport for the first time, I saw my first plane and I didn't want to go home! The little town I grew up in had a small airport,

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Killion shares his love and passion for aviation from a young age, where he used to spend hours waiting at the airport in his small town in Zambia for a plane to arrive. Upon finishing school, he moved to Australia and is now an aircraft maintenance engineer in Brisbane, with Qantas as his Aussie family.

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Employee at terminal, smiling at camera
The role of a Customer Experience Manager

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Customer Service Stories

Content Type

Posts

Publish date

09/18/2024

Summary

People travel for all sorts of reasons and it's great to be a part of that; helping them get away on their journey or welcoming them back when they get home is really rewarding.On a typic

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James describes the rewarding aspects of his job, from handling customers' needs during disruptions, to fostering a supportive team culture.

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Cabin crew member in the cabin, smiling at camera
My Journey with QantasLink on the Dash-8

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QantasLink Stories

Content Type

Posts

Publish date

09/18/2024

Summary

I feel like it's a real honour to connect the regions to the city and also to the world. We might be the starting point of someone's amazing journey overseas or we might be flying to More

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Fiona shares her deep connection to regional communities, the unique aspects of flying on smaller aircrafts, and Qantas being a home away from home.

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Singapore airport manager in the terminal, smiling at camera
Welcoming the first A380 to Singapore

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The Spirit of Qantas Stories

Content Type

Posts

Publish date

09/18/2024

Summary

I will never forget the feeling of standing on the tarmac in 2008 waiting for the first Qantas A380 to arrive in Singapore. It was our biggest and most iconic aircraft, travelling the fam

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Elsie reflects on the thrill of welcoming the first Qantas A380 to Singapore airport. Now 35 years into her career with Qantas at Airport Manager in Singapore, she still experiences the same sense of excitement every day.

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