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Customer Service Stories

Found 6 results
First Lounge host
A Qantas Life: 27 years of dedicated service and care

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Customer Service Stories

Content Type

Posts

Publish date

06/18/2025

Summary

A Qantas Life: Sonia Tourany’s Career Journey I’ve been with Qantas for 27 years and a First Host since the role was introduced in 2007. My job is to make sure everything runs smoothly

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For over 27 years, this Qantas First Host has been delivering genuine Australian hospitality — making every journey smoother for our Frequent Flyers

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Airport Customer Service Agent
Fiona Daw: From Apprentice Chef to Customer Service Agent

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Customer Service Stories

Content Type

Posts

Publish date

06/18/2025

Summary

A Qantas Life: Fiona Daw’s Career Journey From apprentice chef to departure aide, Fiona Daw’s career at Qantas is a story of growth, adaptability and lifelong passion. “I was born on

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From apprentice chef to customer service agent, Fiona Daw has spent nearly 40 years with Qantas — growing her career, meeting her husband, and finding a true sense of belonging along the way.

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Qantas Lounge employee smiling at camera
The heart of the Adelaide Lounge experience

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Customer Service Stories

Content Type

Posts

Publish date

09/18/2024

Summary

When you come into the Qantas Lounge, the first thing we want you to see is a big smile. It’s always nice to be greeted by a familiar face – some of our Frequent Flyers come in two or t

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Thomas tells us about a typical day as a Lounge Host and Customer Service Agent.

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Employee at terminal, smiling at camera
The role of a Customer Experience Manager

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Customer Service Stories

Content Type

Posts

Publish date

09/18/2024

Summary

People travel for all sorts of reasons and it's great to be a part of that; helping them get away on their journey or welcoming them back when they get home is really rewarding.On a typic

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James describes the rewarding aspects of his job, from handling customers' needs during disruptions, to fostering a supportive team culture.

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Cabin crew member smiling at camera
From Cabin Crew to Customer Service Manager

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Customer Service Stories

Content Type

Posts

Publish date

09/18/2024

Summary

At school I was known as "the future flight attendant" because I was so sure that's what I wanted to do. As a kid I'd be given toy cars as gifts and I'd fly them around the room, so my pa

Teaser

Christopher began his journey with Qantas as a Cabin Crew member, working across economy, business and first class. He is now a customer service manager, still enjoying every second of his career.

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Father and daughter customer service agents smiling at camera
The Mikhael Family’s Journey at Qantas

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Customer Service Stories

Content Type

Posts

Publish date

09/05/2024

Summary

Across the Group, we have many examples of generations working together. Nizar and Sarina Mikhael are one father-daughter duo who know exactly what it’s like, working together as Customer Ser

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Nizar and Sarina work as father and daughter in the customer service team at Qantas.

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