Insights from Customer Service
Ben, a Customer Service Coach, shares his unique insights into shaping exceptional customer experiences at Qantas. He gives us a behind-the-scenes glimpse into the dynamic world of customer service at Qantas.
Customer Service Agents
Our Airport Customer Service Agents assist seasoned business travellers and first-time holidaymakers, across various locations including Sydney, Melbourne, Brisbane, Perth, Adelaide, Darwin, Canberra, regional areas like Alice Springs, Cairns, Townsville, and international ports in New Zealand, Singapore, Hong Kong, Thailand, India, the UK, and the Americas.
Baggage Services
More than just a friendly, efficient, and professional manner, our baggage services roles require resilience and a thorough knowledge of WorldTracer systems, policies and procedures relevant to Qantas Baggage Services. Supporting our customers with baggage enquiries, search and locate and reconnecting with lost property across our network.
Lounge Agents and Hosts
From the luxurious decor to the gourmet à la carte menus, the Qantas Lounge experience offers new level of luxury before passengers step onboard. Our Lounges teams provide an extension of this experience – a personalised service to Qantas Premium Customers across domestic and international lounges.
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The job is a privilege for me and I’m very proud to work for Qantas. With such a passionate team, we are all working together around the whole network of lounges providing the best experience for our customers.
Group Travel designs customised domestic and international trips for organised groups.
Business Travel provides tailored travel management services to corporate and government clients.
Industry Centre offers dedicated support to professionals within the travel industry.
