Insights from Customer Service
Ben, a Customer Service Coach, shares his unique insights into shaping exceptional customer experiences at Qantas. He gives us a behind-the-scenes glimpse into the dynamic world of customer service at Qantas.
Our customer service teams are the heart of our airline. Whether assisting with bookings, providing a warm welcome at check-in, or ensuring comfort before take-off, we are committed to delivering exceptional service and creating unforgettable experiences throughout every journey
Make every journey memorable with a warm and helpful interaction at the airport. As the first point of contact, our airport customer service team embodies professionalism, efficiency, and friendliness. We offer three main areas of customer service at the airport:
Our Airport Customer Service Agents assist seasoned business travellers and first-time holidaymakers, across various locations including Sydney, Melbourne, Brisbane, Perth, Adelaide, Darwin, Canberra, regional areas like Alice Springs, Cairns, Townsville, and international ports in New Zealand, Singapore, Hong Kong, Thailand, India, the UK, and the Americas.
More than just a friendly, efficient, and professional manner, our baggage services roles require resilience and a thorough knowledge of WorldTracer systems, policies and procedures relevant to Qantas Baggage Services. Supporting our customers with baggage enquiries, search and locate and reconnecting with lost property across our network.
From the luxurious decor to the gourmet à la carte menus, the Qantas Lounge experience offers new level of luxury before passengers step onboard. Our Lounges teams provide an extension of this experience – a personalised service to Qantas Premium Customers across domestic and international lounges.
Thomas Plunkett, Customer Service Agent & Senior Lounge Host
Join our dedicated team, committed to delivering exceptional customer service. Contact Centres specialise in handling enquiries and reservations for leisure travel customers.
Group Travel designs customised domestic and international trips for organised groups.
Business Travel provides tailored travel management services to corporate and government clients.
Industry Centre offers dedicated support to professionals within the travel industry.
Latest Customer Service Opportunities
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Contact Centre
Description
Take an opportunity to drive initiatives that achieve customer resolution within our Customer Advocacy Unit.Challenge yourself in this ever-evolving customer centric environment.Permanent opportunity
Reference
c12af1a6-f066-4199-b0ca-62c6e8092388
Expiry Date
01/01/0001
Salary
Location
Townsville
Location
Townsville
Entities
Qantas Airways Limited
Type of Employment
Part-time
Brand
Qantas
Job Type
Permanent
Business Function
Airports
Description
Together we will make a positive impact on our customers experienceLocated at Townsville AirportPermanent part time opportunity working a 7 day rotational shift rosterOur customers come first. We’re c
Reference
5de6a9c1-0d6c-45e2-ae0a-394d931984b5
Expiry Date
01/01/0001
Ben, a Customer Service Coach, shares his unique insights into shaping exceptional customer experiences at Qantas. He gives us a behind-the-scenes glimpse into the dynamic world of customer service at Qantas.
All our customer service employees work part-time.
The customer service schedule is managed through a roster system and organised into shifts.
We provide all the information you need about salaries during our recruitment process. Our Customer Service employees are employed under Enterprise Agreements that apply to employees in each employing entity.
All successful candidates must complete and pass a pre-employment medical and ASIC check. Employees must also provide two professional references as part of the reference checking process.
Stay connected with the Customer Service talent community for relevant news and information to support your job search.
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Qantas would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present.
At Qantas Group, we're committed to making our careers site accessible for everyone. We're partnering with SmartRecruiters to continuously improve accessibility, with enhanced accessibility expected to be ready by December 31, 2025.
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