.png?v=2cc2cde4784a488dc42e5d63c38354bc)
The heart of the Adelaide Lounge experience
When you come into the Qantas Lounge, the first thing we want you to see is a big smile. It’s always nice to be greeted by a familiar face – some of our Frequent Flyers come in two or three times a week so we get to know each other quite well.
I joined Qantas almost 15 years ago, first in catering and then over at airports after a couple of years, doing check-ins. My manager suggested I might like working in the lounges and I’ve been here ever since.
A typical day starts before customers come in. We pride ourselves on providing a premium product, so I’ll do a walk-through and make sure everything looks great. Then I’ll have a briefing with the team to talk about what’s coming up – groups coming through, VIPs or weather that might cause flight disruptions. Once the door opens it’s all about the warm welcome. We greet everyone and make sure they’re happy and looked after.
As well as hosting guests, our lounge staff help customers in a number of ways. We can check people in, we can answer questions. Sometimes things happen like weather or other events, and we can help get them on their way with the minimal amount of disruption.
The job is a privilege for me and I’m very proud to work for Qantas.
With such a passionate team, we are all working together
around the whole network of lounges – it’s a worldwide
team of professionals providing the best Qantas experience
for our customers.
Thomas Plunkett
Customer Service Agent and Senior Lounge Host, Qantas Lounge, Adelaide
Lorem ipsum dolor sit amet consectetur. Lacus dolor cras sed.
Latest Posts
.jpg)
Teaser
Customer Service StoriesContent Type
PostsPublish date
10/01/2025
Summary
Joining the Flying Kangaroo Before joining Qantas, I had spent more than ten years in the aviation industry. Qantas was always my ultimate goal because the Flying Kangaroo represents more
.jpg)
Teaser
Corporate StoriesContent Type
PostsPublish date
10/01/2025
Summary
What first brought you to Qantas, and how did your career journey unfold? I’ve always wanted to work for Qantas. As a child, I flew between Australia and the UK as an unaccompanied minor,

Teaser
Pilot StoriesContent Type
PostsPublish date
09/30/2025
Summary
What first brought you to Qantas, and how did your career journey unfold? My journey began in a glider over Blanchetown, South Australia, at age 16. From that moment, I knew I was destine

Teaser
Cabin Crew StoriesContent Type
PostsPublish date
08/21/2025
Summary
From Dream to Career Working in customer service has always been my passion. Before joining Network Aviation (NAA), I managed a busy restaurant on Rottnest Island, but becoming a flight a

Teaser
Corporate StoriesContent Type
PostsPublish date
08/14/2025
Summary
From Loyalty to Customer Care: A Decade at Qantas Starting out I joined Qantas in 2015, beginning in Qantas Loyalty where I supported the Commercial team and Finance. My sister had been

Teaser
Engineering StoriesContent Type
PostsPublish date
08/11/2025
Summary
From Apprentice to Manager: 46 Years in Qantas Engineering Starting out I joined Qantas on 10 January 1979 as a Ground Engineer Electrical/Instrument Apprentice, what’s now called Avioni

Teaser
Customer Service StoriesContent Type
PostsPublish date
08/11/2025
Summary
From Postie to Customer Service Agent: Why I Came Back to Qantas What drew me to the CSA role I first joined the Qantas Group in Melbourne as a Customer Service Officer with Jetstar. Aft
.png)
Teaser
Cabin Crew StoriesContent Type
PostsPublish date
08/07/2025
Summary
From Colombia to the red centre: Juan’s journey to QantasLink I started my career in aviation at a young age. Originally from Colombia, I spent more than 11 years working in both corp

Teaser
Engineering StoriesContent Type
PostsPublish date
07/22/2025
Summary
Engineering the Future: Qantas Apprentices Share Their Journey At Qantas, safety is at the heart of everything we do—and our aircraft engineers are the people who make that possible. E

Teaser
Customer Service StoriesContent Type
PostsPublish date
06/18/2025
Summary
A Qantas Life: Sonia Tourany’s Career Journey I’ve been with Qantas for 27 years and a First Host since the role was introduced in 2007. My job is to make sure everything runs smoothly
Related roles
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Strategy & Commercial Planning
Description
Join and shape a growing Pricing and Revenue Management Team in the Jetstar Customer & Commercial team.Engage with multiple commercial functions to support digital, ancillary, and operational initiati
Reference
b2c4dcd6-89de-498a-8737-95b07cc06619
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Engineering & Maintenance
Description
Love travel and passionate about all things aviation? You’re in the right place. At Jetstar, you get to take-off at work, and in life.As a team, we’re lucky we get to do both for a living – and we wan
Reference
429a9dd7-cbc9-41d1-bff0-4edca099bb39
Expiry Date
01/01/0001
Salary
Location
Brisbane
Location
Brisbane
Entities
Qantas Airways Limited
Type of Employment
Full-time
Brand
Qantas
Job Type
Permanent
Business Function
Audit & Risk
Description
Challenge yourself to thrive in this high performing environmentAt Qantas, our people achieve the impossible togetherFull-time, permanent position based at the Brisbane Central Store (BCS) located in
Reference
15407bbe-5a9e-49ee-bfd4-640d19d42064
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Qantas Airways Limited
Type of Employment
Full-time
Brand
Qantas
Job Type
Permanent
Business Function
Operations & Safety
Description
Permanent Full Time position, with a 7-day rotating shift roster Location in Melbourne - Tullamarine Qantas Airways Limited (United Workers Union) Enterprise Agreement 2023-Level 3.1 Embracing the spi
Reference
7d780c96-c39e-402c-9c9c-11792617a20c
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Support Functions
Description
We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate ar
Reference
b4249e48-da2e-4a89-a627-0986d805f36b
Expiry Date
01/01/0001
Salary
Location
Sydney
Location
Sydney
Entities
Qantas Airways Limited
Type of Employment
Full-time
Brand
Qantas
Job Type
Permanent
Business Function
Support Functions
Description
Take the opportunity to develop and implement innovative solutions to Ground Support Equipment (GSE) requirements.Challenge yourself in a role where you will actively demonstrate commitment to maintai
Reference
e74124e9-6f49-41f9-b754-69ece89bfbde
Expiry Date
01/01/0001
Salary
Location
Sydney
Location
Sydney
Entities
Qantas Airways Limited
Type of Employment
Full-time
Brand
Qantas
Job Type
Permanent
Business Function
Engineering & Maintenance
Description
Play a key role in supporting the introduction of Qantas’s new A350 fleet for Project Sunrise— an aviation milestone.Be the go-to expert for technical support across Qantas Group engines, driving inno
Reference
809fc069-6c00-4bef-b9cd-94aa3e0f1270
Expiry Date
01/01/0001
Salary
Location
Sydney
Location
Sydney
Entities
Eastern Australia Airlines Pty Limited
Type of Employment
Full-time
Brand
Qantaslink
Job Type
Permanent
Business Function
Customer Service
Description
Challenge yourself in this integral people leadership role within our QantasLink Cabin Crew team Together, we’ll drive transformation, safety and crew engagement Permanent, full-time opportunity base
Reference
ecfe5301-f962-405c-b61b-e4c9b3b1f063
Expiry Date
01/01/0001
Salary
Location
Brisbane
Location
Brisbane
Entities
Sunstate Airlines (QLD) Pty Limited
Type of Employment
Full-time
Brand
Qantaslink
Job Type
Permanent
Business Function
Customer Service
Description
Challenge yourself in this integral people leadership role within our QantasLink Cabin Crew team Together, we’ll drive transformation, safety and crew engagement Permanent, full-time opportunity base
Reference
3cc87232-f748-475b-abdf-a5b21b70ad19
Expiry Date
01/01/0001
Salary
Location
Sydney
Location
Sydney
Entities
Qantas Airways Limited
Type of Employment
Full-time
Brand
Qantas
Job Type
Fixed term
Business Function
Human Resources
Description
Manage end-to-end recruitment for Digital and Technology roles across the Corporate Group. Deliver a seamless, positive experience for candidates and hiring managers, while championing diversity and i
Reference
87a36b58-e5cc-4e3e-96e4-69807c9f199f
Expiry Date
01/01/0001