Senior Product Manager Lounges

• Challenge yourself to design, develop and lead the end-to-end product strategy for our lounges
• Together we’ll ensure strategic alignment with commercial objectives and customer needs
• Permanent full-time opportunity based at our Qantas Head Office in Mascot

The Senior Product Manager, Lounges is responsible for designing, developing, and leading the overarching product strategy and roadmap for the Lounges end-to-end product portfolio, ensuring the delivery of an exceptional customer experience. This role encompasses the analysis of market trends to identify and appraise new product opportunities while ensuring strategic alignment with commercial objectives and customer needs. 

In this role you will formulate and implement innovative strategies that optimise the portfolio’s performance, driving collaboration across cross-functional teams and motivating them to achieve shared goals. This role will control critical commercial elements of the product portfolio, including budget management and resource allocation for product cycles. You will negotiate and establish strategic supplier contracts, implementing advanced bargaining techniques while assuring ongoing performance through effective relationship management. 

By synthesising customer insights and employing human-centered design principles, this role will drive transformative product initiatives and enhancements, creating and optimising the portfolio's offerings to maximise customer satisfaction. Furthermore, this role will lead cross-departmental collaboration and provide strategic counsel on product portfolio management and customer experience to Senior Leaders across the Qantas Group. This includes collaborating with stakeholders to determine and define the customer service proposition, identifying revenue generation opportunities, and advising on critical commercial decisions. 

You’ll have:

• Experience designing, developing and leading product strategy and roadmaps. 
• Strong ability to analyse market trends to identify and appraise new product opportunities. 
• Determination to formulate and implement innovative strategies to optimise portfolio performance. 
• A collaborative approach to cross-functional teams to mutually achieve shared goals. 
• Demonstrated experience managing budgets and resource allocation for product cycles. 
• Practical negotiation experience to establish strategic supplier contracts, ensuring ongoing performance. 
• Synthesised customer insights and employ human-centered design principles to drive product initiatives. 
• Led cross-departmental collaboration and provided strategic counsel on product management and customer experience. 
• Evaluated performance metrics and reported key findings to strategise adjustments to product offerings. 
• 15+ years of experience in product management, supplier/partner management. 
• Proven track record in developing and executing product strategies. 
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities. 

Why the Qantas Group?    
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.     
 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.    

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.   
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.   
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.    

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.   

Applications close Thursday, 22 May 2025