Senior Manager, Airport Services Safety, Quality and Training

• Exciting and new opportunity to oversee the safety, quality and compliance, and training functions across the entire Jetstar Airport Services portfolio 
• Permanent full-time position based in Melbourne 

The Opportunity 

The Senior Manager, Airport Services Safety, Quality & Training is a pivotal leadership role, responsible for overseeing the safety, quality and compliance, and training functions for our customer facing and ramp teams. This includes accountability for: 

• Operational, People and Cyber safety for all personnel operating at Jetstar airports 
• Management of the Quality Assurance and Compliance program for the entire Airport Services portfolio, and business continuity programs/processes 
• Training and development of our customer facing and ramp teams, including consideration of how training is best delivered to our people 
• Monitoring and reporting on KPIs for safety, compliance, and training effectiveness 
• Overseeing compliance, safety governance, and assurance programs aligned with regulatory standards, including the setup of new airports 
• Driving transformational projects and continuous improvement initiatives across Airport Services 

Reporting directly to the Head of Airport Services, this role will  work closely with the operational teams in Airport Services, other Jetstar operational teams, our Ground Service Providers and our safety team to monitor, and continue to enhance our operational, people and cyber safety posture – above all, ensuring a strong safety culture across the portfolio is maintained. This role requires strategic thinking, strong leadership, and collaboration with both internal and external stakeholders to implement best-practice solutions in safety, quality and compliance and training for both our customer facing and ramp teams. 

To be considered, key skills and experience will include:    

• Experience in senior leadership roles, with demonstrated success in leading large, complex teams or business units 
• Tertiary qualifications in a relevant field such as Business, Aviation, Safety, Training or a related discipline 
• Professional certifications in areas such as Lean Six Sigma; Agile Project Management; or Safety, Training and Compliance 
• Experience in leading people, operational and cyber safety in large, complex teams. 
• Experience in leading quality programs for operational teams. 
• Proven experience leading the design and implementation of the training strategy for a large portfolio
• Proven experience in strategic planning and execution, leading transformation initiatives, managing cross-functional teams, regulatory and compliance oversight 
• Demonstrated ability to navigate ambiguity, drive innovation, and deliver measurable business outcomes 
• Strong understanding of commercial and business requirements 
• Strategic agility to identify future trends and consequences 

Our Culture   

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.   

Our Benefits   

Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.   

Inclusion and Diversity    

Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.    

Applications close: Thursday, 24th July 2025