Senior Manager Operations Delivery

• The Integrated Operations Centre (IOC) executes the network schedule across Australia and the world and focuses on achieving the optimum customer experience through mitigating the daily challenges that occur such as weather. 
• Contribute directly to the success of Qantas in an IOC Senior Leadership role where you will have a focus on operational excellence, strategy and continuous improvement. 
• Together we will achieve results in a highly dynamic and rewarding environment  
•  Full-time, permanent position based in Mascot, Sydney 

Today, we’re busy executing the schedule whilst also planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an always evolving industry.  

As the Senior Manager, Operations Delivery, you will have responsibility for the day-to-day leadership of the IOC team that executes the network schedule based on the challenges of the day, whilst also setting up tomorrow’s success. This role is central to driving operational excellence, achieving on-time performance targets, minimising the impacts of delays and disruptions while enhancing the overall customer experience. You will collaborate cross-functionally to ensure a seamless day-of-operations execution, while proactively identifying opportunities to improve efficiency, reduce disruption-related costs, and strengthen customer trust and loyalty. 

To be successful in this role you will have:  

• Strong senior leadership capabilities, with a history of developing and empowering high-performing teams, fostering a culture of accountability, collaboration, and continuous improvement. 
• A demonstrated ability to communicate, influence and engage effectively across all levels of management and bring multiple independent units together to achieve the optimum outcome for customers. 
• Resilience, decisiveness and calmness under pressure, with the ability to lead through complexity and ambiguity while maintaining focus on strategic priorities and operational continuity.  
• Commercial accumen and strong negotiation skills, adept at managing multifaceted stakeholder interests and delivering optimal outcomes in dynamic, high-pressure environments.

Why Qantas?   

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.   

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.   
   
You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.     

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.   

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.   
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.    
• We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.  
• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.  

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.  
  
Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restrictions or sponsorship.  
  
Be a part of something special and play your part in the Qantas story – get in touch today.  
 
Applications close: Sunday, 11 May 2025