JOCC Senior Operations Controller

Up there, down here – our people are what make us Jetstar. We’re all in it together, helping more Aussies takeoff more, for less.  So, what does that mean for our culture? Well, we want your job to be the next place you fly.

Why can’t your career be on your bucket-list? It should be. We love to love travel and we’re lucky we get to do it for a living. We work hard, we play hard, and we adventure hard too.

At Jetstar, you’ve got the freedom to grow, steer and make the job yours. All with the support of a team who loves to watch their teammates soar. Together, we get to takeoff at work, and in real life.

We’re Jetstar. Let’s takeoff together.

Takeoff with your next opportunity

Jetstar’s Operations Delivery team are nothing less than the nerve centre of our airline.  All of our team members within our Operations Delivery team play a critical role in managing the logistics compliance and safety relating to daily movements of our aircraft, team members and passengers.

The Senior Operations Controller ensures the integrity of Jetstar Airways’ operations is maintained through effectively leading a team of Operations Controllers on duty.

In your new role, you will be accountable for coordinating resources, mitigating disruptions and optimising customer service, the Senior Operations Controller also maintains a central safety focus, balancing cost and commercial outcomes, whilst ensuring the requirements of engineering, flights operations and airports are met to deliver a flying program to schedule.

Your key responsibilities will include:

• Lead a team of Operations Controllers on shift
• Ensuring a safe and compliant operation, whilst monitoring the departure and arrival times of Jetstar aircraft
• Adhere to JOCC procedures and comply with cost and commercial strategies
• Have oversight of the functional duties of Operations Controllers, providing support and coaching with a view to enhance the technical capability
• Ensure that the Manager JOCC Operations is notified of any variation to shift complement
• Comply with the day of operations strategy, as directed by the Manager JOCC Operations
• Undertake any initial and follow up actions as required under the SERP as required, act as delegate for the Manager JOCC Operations in addition to other operational duties to ensure business continuity
• Articulate solutions for unforeseen changes to the airline schedule, aimed at minimizing disruptions
• Take all reasonable and appropriate measures in order to mitigate scheduling anomalies
• Provide input into the ongoing development of the JOCC and provide support to the JOCC Leadership team

To be considered for this role, ideally you’ll have:

• Ability to lead/manage/supervise a team including coaching, mentoring, and development
• Minimum + 2 years’ experience, knowledge and understanding of airline operations 
• A Bachelor’s Degree in Aviation/Engineering Management would be highly regarded
• A strong understanding of relevant aviation legislation
• Highly developed financial and commercial acumen
• Demonstrated ability to cope under high levels of stress
• High level of motivation and innovation
• Excellent communication and negotiation skills, with proven leadership experience
• Ability to deliver and operation underpinned by cost, OTP, commercial and customer foundations.
• Ability to work shift work – 4 on 4 off rotation
• Everyone is encouraged to bring new ideas to the table. You’ll also be supported to anticipate, develop and explore while your work will connect people and enrich lives.

Your life at Jetstar is unlike any other

Takeoff professionally: Dip your toes into something new. Stopover in another role. Move up quicker. At Jetstar, you’ve got the opportunities to grow and elevate your career.

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar:  For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of.  We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly.  We welcome applications from anyone who wants to takeoff with us.  If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s takeoff together - We can’t wait to hear from you.

Applications close: Monday 21st July 2025