Senior Manager Cyber Customer, Culture & Awareness

• Opportunity to join our Group Cyber Security function
• Be part of a team that values great cyber security principles and practices
• Full-time permanent role working at our Head Office in Mascot

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.

The Senior Manager Cyber Customer, Culture & Awareness is accountable for building and leading the Group’s first end-to-end Cyber Customer Protection and Education strategy working with cross functional areas and the business to achieve the right balance of protective controls, communication and education with overall customer experience. This role will require significant influence to drive culture change and to raise the brand and profile of cyber security internally and externally. The role also requires a deep understanding of cyber security threats, risks and trends particularly when it comes to the human elements.
 
In addition, the Senior Manager Cyber Customer, Culture & Awareness will raise awareness and understanding of the Group’s cyber risks and to enhance the ‘Human Firewall’ controls to manage the Group’s cyber risks. The role will provide leadership in business engagement, ensure that business units understand the cyber risks that their everyday behaviour and actions can create for the Group as well as their role to help manage these risks. 
 
This role also provides cyber security support to critical customer technology projects aimed at improving the security of customers and Qantas Frequent Flyers. This role reports into the Head of Cyber Business Protect/Group Culture, the business facing cyber function comprising a diverse team of cyber business partners (BISO’s) and other SMEs within the Qantas Group Cyber team. The role will also support the Head of Cyber Business Protect/Group Culture to proactively measure the value and benefits being delivered by the cyber awareness and culture change activities and how well embedded cyber is within the business.
 

You’ll have:

• 7+ years of experience in a cyber security/information security role with cyber security
  specialist knowledge, significant management and strategy experience along with security
  awareness and education/human firewall controls experience
• Degree desirable (e.g., Information Security, Information Protection, Computer
  Information Systems, Computer Science, Computer Engineering, Information
  Systems Management, Business/Commerce, Law.
• CISM, CISSP, CCNA, CCIE, CRISC, CSA or other relevant cyber industry
  certifications desirable.
• Cyber security/cyber safety subject matter expertise gained in senior cyber security
  roles such as cyber risk, governance and compliance, cyber culture, cyber education,
  security architecture etc.
• Experience in the implementation of human firewall controls (eg social engineering
  testing, data loss protection, authentication, phishing simulations, role specific cyber
  training etc). 
• Experience in driving cyber culture and behavioural change across complex
  organisations (including with operational workforces)
• Strong influence & negotiation skills needed to drive alignment of views
• Excellent stakeholder management skills
• Excellent verbal and written communication, listening and facilitation skills
• Excellent time management & related organizational skills, including an appropriate
  sense of urgency, a proactive approach, an ability to anticipate and manage project
  lifecycle events, issues and roadblocks.
• Understanding of key cyber security frameworks such as ISO27001 and NIST
• Business/client service skills orientation, conflict resolution, analysis/synthesis of
  information, negotiation, project management is of value 
• Management reporting and measurement to demonstrate success of programs and
  activities
• People management experience (desirable
   

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Applications close on the 29th of August

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.