Job Description
- Drive commercial performance reporting and key analysis to support the Qantas Customer Care and Recovery Experience team
- Build and increase operational efficiency across Digital and Customer operations
- Full-time permanent position based at our Head Office in Mascot, Sydney
We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.
Our Qantas Commercial Performance and Analytics team is seeking talent who are motivated and passionate about creating an impact in a large-scale organisation in the digital and customer space. As the Senior Commercial Analyst – Qantas Digital and Customer Experience, you will be responsible for developing commercial insights, analysis and reporting of Digital and Customer Operations that support the long and short-term digital and customer operations strategies across the Qantas Group. You will generate a suite of insights and reports from a complex array of sources and stakeholders, to develop and present in a cohesive commercial and customer overview.
As part of this role, you will monitor the ongoing performance of KPIs across the Digital and Customer Operations portfolio and ensuring performance is consistent with the strategies to achieve the company’s customer, transformation and brand objectives. Additionally, you will conduct complex and detailed pieces of analytical work, including operational and financial modelling.
By sourcing the most applicable insights, leading analysis, coordinating reports and developing solutions, you will work closely with senior management in making significant strategic decisions; to identify, evaluate and articulate opportunities to improve the commercial outcomes across the Qantas Group. You will play a key role in determining how to focus resources, capabilities and activities to achieve the targeted Qantas experience.
You’ll have:
- Degree-level qualifications, with preference for degrees in applied statistics or a related analytical field
- Extensive experience in extracting and manipulating large volume data with SQL, with direct experience with the Teradata platform preferred
- Previous experience in turning raw data into actionable, value-adding insights and recommendations, with a proven track record of success
- Proven analytical and problem-solving skills, with the ability to overlay commercial acumen to developed insights and recommendations
- Proficiency in PowerBI or similar visualisation software
- High level of computer literacy with extensive knowledge of Microsoft Excel, Word and PowerPoint and the ability to source data from internal IT systems
- The ability to prepare analytical reports, presentations and budget inputs
- Strong interpersonal skills and proven communication skills at all levels within the company, including staff, staff delegates and management
- A highly motivated demeanour with the ability to achieve outcomes without supervision
- Demonstrated ability to collaborate, contribute and create effective teamwork across traditional organisational boundaries
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close on the 28th of September
Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
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