Senior Business Success Manager - Modern Retailing

• Lead the transformation of a Qantas business unit to modern retailing  
• Drive strategic change by collaborating with senior leaders, overseeing system implementation, and embedding new operating models and ways of working.  
• Permanent role based in our Sydney office 

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.   

As a Senior Business Success Manager – Modern Retailing, Digital and Product you will play a pivotal role in one of the Group’s most transformative initiatives. In this role you will lead the transition of a Qantas business unit from legacy technology systems to modern Offer, Order, Settle, Delivery (OOSD) systems.

Reporting to the Head of Offers and Orders Transformation, you’ll develop new operating models and ways of working, deliver enhanced customer and employee experience outcomes, and achieve commercial benefits across the business unit. Central to your success will be strong collaboration with senior leaders, ensuring your business unit is informed, prepared and empowered throughout the program. This role will also act as the primary liaison between the business and program teams, ensuring full alignment and readiness during each phase of the transition.  

You’ll have –  

• Minimum 7–10 years’ experience in a senior leadership role in managing airline websites 
• Tertiary qualifications in business, travel, aviation, or a related field.  
• Previous experience in airline modern retailing and a strong understanding of concepts including Offer, Order, Settle, Delivery (OOSD) systems and NDC  
• Proven ability to lead and collaborate on complex, cross-functional transformation projects.  
• Strong commercial acumen with the ability to convert business needs into actionable requirements.  
• Skilled in data management, business analysis, and problem-solving with a pragmatic approach.  
• Familiarity with legacy airline systems (PSS, GDS, and related platforms) and vendor management experience.  
• Excellent communication and stakeholder engagement skills, with demonstrated people leadership experience.  

Why Qantas?   

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.   

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.  
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.  

Be a part of something special and play your part in the Qantas story – get in touch today.  

Applications close Sunday 12th October