Senior Agile Business Analyst

• ​​​​​Challenge yourself to shape and implement ideas that are forward-thinking and improve the customer experience for the Qantas Group
• Flexible ways of working – hybrid model with 3 days onsite
• Full-time permanent position, based at our Head Office in Mascot, Sydney or Collingwood Melbourne

Working in Qantas Loyalty is exciting and fast moving. We love what we do and look forward to what we might create for the future. Being part of a business that’s constantly changing challenges us to think and move on our feet quickly. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.

As the Senior Agile Business Analyst, you will drive the business strategy of assigned squads and translate them into product initiatives. You will analyse customer business strategies and plans, processes and practices, as well as industry trends, to make recommendations in quantifiable terms; to produce benefits such as reduction in unit cost of operation, enhanced productivity, positive decision-making and improving the customer experience.

In this role, you will propose the CVP (Commercial Value Proposition) and business rules to ensure it is technically feasible for delivery, factoring cost to deliver and its viability. You will ensure that we focus on building the right features at the right time, whilst also ensuring the acceptance criteria is adequately defined for overall quality of the solution to be delivered to the customer. 

To be successful in this role, you will be passionate about customer innovation and have a solid grasp of analytics. You will be experienced in identifying and defining improvements to features, customer and user journey mapping, gathering information to make decisions, ensure quality assurance / test solutions and effectively communicate in detail - how features and processes work, to ensure successful implementation.

You’ll have –

• 5+ year’s of experience as an Agile Business Analyst
• Tertiary qualifications in Business, Finance, IT, Engineering, Data science, Applied Math and/or relevant field.
• Knowledge of and passion for data, analytics and innovation
• Expert in comparing data sets to deduce accurate insights
• Strong understanding and use of modern frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, continuous improvement, test automation and others
• Proven track record in gathering, prioritising and communicating requirements both verbally and through user stories, with logical and clear acceptance criteria, that are easily understood by developers, testers and stakeholders
• Expert user in collaboration tools such as JIRA and Confluence, etc to document and manage stories and other documentation
• Strategic thinker with advanced problem-solving skills to navigate complexity
• Strong commercial acumen
• A strong customer orientation
• Strong analytical and research capabilities
• Strong relationship management skills, including partnering and consulting
• Strong interpersonal skills with the ability to influence at all levels across a complex enterprise, capable of delivering through others
• Thrive through ambiguity and rapidly evolving situations
• Proven ability to work in a fast-paced and agile environment
• Excellent attention to detail

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 6th of July

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.