Business Analyst

Jetstar thrives on innovation. We're always looking for dynamic and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice. What’s more, this role will see you working as part of a broader group Jetstar and Qantas structure. Our team is consistently searching for new places to fly, new ways to add value and new ideas to improve performance.

The Business Analyst for the Learning System Project will be responsible for gathering, analysing, and documenting business requirements to support the migration of Jetstar Airways (incl. Jetstar Japan and Jetstar Asia) Learning Management System (LMS) from SuccessFactors to Workday. The Business Analyst will also be responsible for process mapping, data mapping and migration, testing, and user acceptance to ensure a smooth transition to the new LMS. This role will work closely with cross-functional teams including operational learning/training teams, business analysts, technical teams, instructional designers, and system administrators, and other business units to identify and define the needs of the organisation, translate those needs into functional requirements, and ensure that the new system meets both business and technical expectations.

In the role you will be required to:

• Gather and prioritise business requirements for Workday LMS in collaboration with key stakeholders.
• Define and streamline business processes to align with the new LMS functionality.
• Ensure requirements are clearly communicated, agreed upon, and aligned with business objectives.
• Partner with HR Digital, Learning, vendors, and project teams to configure Workday LMS.
• Map and optimise existing processes from SuccessFactors to Workday.
• Develop and oversee the migration of learning content and user data into Workday LMS.
• Prepare documentation, including system configuration plans and future-state process flows.
• Collaborate on test case development and ensure comprehensive system testing.
• Design and execute a data migration strategy, ensuring accurate and complete transfer.
• Support change and adoption by developing learner-focused materials and identifying ongoing system improvement opportunities.

To be considered for this role you will have:

• Tertiary qualification in Business, IT, or related field (or equivalent experience).
• 3–5 years’ experience as a Business Analyst on system implementation or migration projects (ideally LMS or HRIS).
• Proven ability to gather, document, and translate business requirements across diverse stakeholder groups.
• Experience supporting data migration and system integration activities.
• Skilled in test planning, execution, and user acceptance testing (UAT).
• Exposure to change management, with the ability to support training and user adoption.
• Strong analytical and problem-solving skills to identify gaps and recommend solutions.
• Excellent communication skills, both written and verbal, across technical and non-technical audiences.
• Collaborative team player with effective stakeholder engagement skills.
• Highly organised with strong attention to detail and the ability to manage multiple priorities.

About Jetstar

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s.  Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together, day in day out, flight after flight.  Our people are the real jet stars!

Our Culture

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits

Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favorite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Inclusion and Diversity

Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.

Application Closes: Sunday 29th June