Project Specialist

• Challenge yourself to drive strategic customer initiatives across a dynamic aviation environment
• Together we’ll achieve smarter, faster outcomes through collaborative project delivery
• Full-time 12 month fixed-term opportunity based at Jetstar Head Office in Collingwood

Jetstar thrives on innovation. We're always looking for dynamic and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice. What’s more, this role will see you working as part of a broader group Jetstar and Qantas structure. Our team is consistently searching for new places to fly, new ways to add value and new ideas to improve performance.

Our Customer teams are a curious, creative bunch – always looking for new ways to deliver on Jetstar’s customer strategy and keep our brand recognised and connected to the hearts and minds of our passengers. Their knowledge of our passengers is as strong as their expertise in driving Jetstar’s revenue performance.  The team use insight-led and nuanced campaigns to drive our revenue, and help more people take off, more often. 

As the Project Specialist, you will facilitate the cross-functional delivery of project initiatives for the Jetstar customer and commercial functions from idea to implementation. Reporting into the Manager, Customer Transformation and working alongside Project Managers, you will be responsible for supporting the co-ordination and delivery of project milestones and objectives against agreed business case, timeframes and KPI’s, ensuring that all aspects of change management at a Group and Airline level are achieved.

Key responsibilities of this role include:

• Deliver assigned project responsibilities, on time, on budget and to specification
• Disseminate key status reports and steering committee/executive updates
• Build financial models, project implementation plans, presentations and other communications as required
• Manage and escalate project risk as required and according to Qantas Group Risk Framework
• Document and organise all project related materials and ensure compliance with all required laws and company policies in the conduct of all projects
• Model and analyse financial scenarios to determine the benefits and costs related to proposed strategies and projects
• Define and write business rules and requirements
• Consultatively develop budgets, targets and appropriate KPIs and establish and manage project data reports
• Lead discovery workshops, early collaboration with stakeholders and define problem statements/solutions

To be successful in this role, you’ll have:

• Previous Project management experience including risk and change management capability
• Experience with international based stakeholders
• MS Office software, particularly Excel, and Powerpoint
• Experience with Smartsheet & Confluence software preferred
• Formal Project Management accreditations such as PMBOK or Prince2 qualifications desirable

 About Jetstar
The Jetstar Group has airlines in Australia and New Zealand. We have flown more than 400 million passengers since we launched in 2004. We operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to take off to more places, more often.

Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Inclusion and Diversity 
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application. 

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.

Applications close: Sunday 29 June 2025

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.