Product Manager – People Services (Workday & Zendesk)

• Lead a team to develop, deliver and maintain our core HRIS, Recruitment, Learning and Employee Experience platforms.
• Initial 24-month fixed term opportunity based at Mascot Head Office
• Shape the future of HR technology at one of Australia’s most iconic organisations.

Product Manager – People Services (Workday & Zendesk)

At Qantas, we know that the experience of our people is what drives the success of our business. With over 20,000 employees across the Group, we’re committed to providing the right digital tools and platforms to support their journey. We’re now looking for a Product Manager – People Services to lead our HR technology portfolio, including Workday, SmartRecruiters and Zendesk, and deliver digital solutions that elevate the employee experience.

The opportunity

In this role, you will:

• Lead the People Digital product portfolio across the employee lifecycle, including HR Core, Compensation & Remuneration Review, Performance, Talent, Recruiting (ATS) and Learning (LMS).
• Develop and deliver product roadmaps aligned with the Group People strategy.
• Oversee operational delivery and support, ensuring products evolve with business needs while maintaining high availability and compliance.
• Monitor product performance, drive adoption and engagement, and deliver bi-annual Workday releases.
• Build trusted relationships with stakeholders across People & Culture, IT, Finance and Procurement.
• Lead, coach and mentor a team of Product Specialists and Advisers to ensure high performance and continuous improvement.
• Manage relationships with third-party suppliers and consultants to optimise outcomes.

About you

You’ll be a strong people and product leader with a passion for HR technology and digital enablement. To be successful, you’ll bring:

• 5–7 years’ experience in HRIS configuration and Leadership (Workday preferred) and continuous improvement.
• Deep knowledge of HR technology landscape and SaaS/cloud platforms.
• Experience leading product releases, system configuration and operational support.
• Strong commercial acumen and ability to balance competing priorities.
• Proven stakeholder management and influencing skills at senior/executive levels.
• Excellent communication skills and a collaborative leadership style.
• Tertiary qualifications in a relevant field; HR experience preferred.

Applications close: 31 August 2025

Ready to drive digital innovation in HR and create meaningful employee experiences?
Apply now and help shape the future of our people platforms.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.   

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.  
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.