Change Manager

• Lead and manage the change initiatives for a large-scale programs of work 

• Permanent opportunity based at our Head Office in Mascot 

• Help shape the future of Qantas and deliver exceptional value to our customers  

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.  

The Change Manager will provide organisational change management support to key projects (projects could be people, process, technology or customer focused). The Change Manager is responsible for managing the impact of change to ensure our business & our people are ready, willing and able to accept the change into their day-to-day working lives.  

To achieve the above, the Change Manager will work with the Project team and impacted business areas in the following key areas: leadership alignment, stakeholder engagement, change impact assessing, change strategy & planning, change readiness, management & delivery. The role may involve working on a single strategic transformation program or project, or multiple small to medium projects / initiatives as required.  

A critical success factor for the Change Manager is that they bring stakeholders on the change journey from the start, from building and aligning on strategic intent, to change project implementation and transition to BAU.  

You’ll have:  

• 6+ years of Change Management experience 

• Tertiary qualifications in Business Management, Change Management or equivalent industry experience  

• Proven track history of change management delivery on complex projects across multiple business groups.  

• Strategic stakeholder skills (both internal and external).  

• Experience of risk and issue management.  

• People management expertise.  

• Project management experience 

• Highly self-motivated, with strong ability to deliver under pressure and manage time  
  as needed.   

• Excellent relationship management skills and strong customer focus with the ability  
  to build constructive and effective working relationships with internal and external  
  stakeholders.   

• Proven ability to influence key stakeholders at different organisational levels with the  
  ability to work closely with senior leaders and frontline staff.  

• Strong analytical and problem-solving skills.   

• Strong negotiation and influencing skills to effectively address even the most  
  resistant stakeholders and challenging situations.  

• Excellent written and verbal communications skills.  

• Proactive, and able to deal with ambiguity, complexity and confidential information. 

Why Qantas?   

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.   

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.    

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.   

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.  

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.   

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.   

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.   

Applications close: 2 September 2025  

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.