Manager Qantas Business Rewards Customer Engagement

• Lead and develop the Customer Engagement team to drive revenue and strengthen customer relationships 
• Provide strategic input into the design and successful delivery of key initiatives, ensuring alignment with business priorities and measurable outcomes 
• Permanent role based at our Mascot Campus 

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.  

We are looking for a strategic and customer-focused leader to join our team as Manager, Qantas Business Rewards (QBR) Customer Engagement. In this role, you’ll lead the Customer Engagement team, delivering targeted customer engagement strategies that drive incremental revenue and protect market share. You’ll manage the pipeline of customer opportunities, identify areas of need, and equip the team with tools to connect customers with the right products. 

Using customer feedback and market insights, you’ll influence product optimisation and provide strategic input to the SME Sales team. You’ll also lead the design and delivery of QBR airline offers, working closely with Revenue Management and Airline Marketing to create mutually valuable initiatives. 

You’ll have – 

• 8–10+ years’ experience in commercial, sales, or marketing roles, with proven team leadership. 
• Tertiary qualifications in Business, Commerce, or equivalent industry experience. 
• Demonstrated commercial acumen and strategic thinking capabilities. 
• Strong experience in identifying, analysing, and driving customer opportunities. 
• Excellent communication skills, with the ability to engage and influence senior stakeholders. 
• Skilled in facilitation, mediation, and conflict resolution. 
• Highly organised with the ability to prioritise and allocate resources effectively. 
• Airline industry experience preferred, but not essential. 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close Sunday 22nd June 

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.