Airport Improvement Specialist

• Challenge yourself dynamic and stakeholder heavy role within the Airport Operations Team 
• Together we drive positive business outcomes 
• Full-time, permanent opportunity – with flexible location in any of QantasLink’s major ports  

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an always evolving industry. 
 
Our smaller businesses are an important part of the Qantas Group so no matter where you fit in, we come together with pride to deliver the best and safest experience for our customers.  The success we’ve achieved hasn’t been a matter of luck.  It’s a direct result of our strategic leadership.  This means taking accountability for driving results, being competitive and influencing outcomes. 

As an Airport Improvement Specialist, your primary responsibility will be to offer expert guidance on airport systems and processes, supporting the operational maintenance and enhancement of QantasLink services. You will drive improvement projects focused on ground operations (including Ramp, Customer Service, and training) programs across QantasLink's Air Operators Certificates (AOCs). These initiatives aim to achieve strategic objectives by implementing changes and efficiencies across 85 ports and managing relationships with around 40 suppliers. 

Additionally, you will coordinate QantasLink Airport's change and risk registers, conducting risk assessments with operational teams to facilitate the successful delivery of initiatives and change programs. Your role also encompasses supporting new port start-ups, ensuring smooth onboarding of Ground Service Providers (GSPs), assisting with check-in procedures, ensuring compliance with regulatory requirements, and overseeing mandatory training. You may also provide frontline support as needed. 

You’ll have – 

• Prior Airport experience with a high-level knowledge of both Operations and Airport Systems 
• Analytical and solution focused approach to problem solving, with a drive to work to tight and everchanging deadlines 
• Strong stakeholder management and communication skillsets (both Verbal and Written) with the ability to influence individuals at all levels 
• Commitment to a continuous improvement philosophy 
• Keen eye for safety and compliance, with an ability to support OH&S in the workplace and ensure compliance with health and safety regulations 
• Strong computer skills with proficiency in Microsoft Office 
• A Bachelor in Aviation Management (desirable but not essential)  

Why Qantas?  

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment
• We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace. 

Be a part of something special and play your part in the Qantas story – get in touch today.

Application close: Wednesday 25th June, 2025