Ground Operations Duty Manager

• Challenge yourself in this dynamic and stakeholder heavy role
• Together we’ll achieve objectives and goals that meet the needs of our people and customers
• Permanent - full-time shift work role based across both Sydney Domestic and International Terminals

At Qantas, Airports are the heart of our operation. It’s here people connect with the spirit of Australia - from the confidence of seeing and interacting with our pilots, crew and ground staff, to the sheer awe that comes from watching our planes take off and land. Our experience sets us apart. Our team is made up of people who understand our business inside and out, fresh faces with brand new perspectives, and experts from different fields who challenge us to do things differently.

As a Ground Operations Duty Manager, you will be responsible for supporting our business partners to deliver the objectives for our ground operations across ramp, baggage and fleet functions in domestic and international airports. Reporting to the Ground Operations Manager, the role will be accountable for driving safe day of operations performance, overseeing ground handler activity to standards, supporting the successful delivery of aircraft movements, and driving the implementation of key strategic change initiatives in the Airports Ground Operations business through engagement with ground handler suppliers.

This role delivers competitive advantage to the business by delivering to safety, operational, financial and customer performance targets as well as supporting the development and implementation of change initiatives aimed at improving operating values, systems and processes, whilst driving synergies across suppliers necessary to achieve ongoing performance.

In addition to their operational activities this position requires the development of robust relationships with Customer Experience teams and other internal and external stakeholders to achieve business growth and development. The role will be expected to collaborate effectively with the broader Airports leadership, Commercial and Airport Services team(s) and port operational supervisors to collectively deliver high levels of service for the business.

You’ll have:

• Prior experience in an operational management, leadership or supervisory role (desirable but not essential)
• Experience building constructive and effective working relationships with formal and informal networks across internal and external suppliers/customers
• Experience leading an operationally driven business and tarmac-based operations or similar
• Knowledge of receipt and dispatch processes & standards, resourcing requirements and loading requirements of passenger and freight aircraft and baggage room processes.
• Knowledge of Airport ground operations systems of work, excellent written and verbal communication skills
• Operationally and commercially focused with the ability to correctly assess the impact of decisions on business outcomes
• Expertise in supplier management, business partnering and influencing to enable performance delivery and accountability
• Be a self-starter with a flexible approach to work
• A high level of resilience with a passion for continuous improvement
• Flexibility in working hours and be available to work a 7-day shift roster covering the span of operational hours

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.  

You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace. 

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together. 

Applications close: Sunday 22nd June 2025