Head of Employee Experience

• Create experiences that foster belonging, pride, and high performance across one of Australia's most iconic brands. 

• Shape our Employee Experience to truly reflect what it means to be part of the Spirit of Australia. 

• Permanent full-time position located at our Mascot head office 

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. We’ve always been pioneers, and we’re proud to see that spirit in our people today.  

At Qantas, we know that exceptional employee experiences power exceptional customer outcomes. As we continue to evolve our business, we’re looking for an experienced and forward-thinking Head of Employee Experience to lead the design and delivery of initiatives that enhance engagement, culture, onboarding and recognition and ensure that the commitment we make through our Employee Value Proposition is delivered in the experience our people have every day.  

Reporting to the Executive Manager, Group Organisational Development and Inclusion, you'll play a pivotal role in aligning employee experience with Qantas' group purpose, values, and behaviours to foster a high-performance, inclusive, and values-led culture that directly impacts customer satisfaction and business success. 

This is your opportunity to create moments that matter for 29,000+ employees — help us write the next chapter of what it means to be proud to belong to the Spirit of Australia.  

What you’ll be doing 

As the Head of Employee Experience, you will: 

• Lead our Group-wide employee listening and insights strategy that drives strategic workforce decisions through real-time feedback, analytics, and storytelling. 

• Champion culture, purpose, and values across the Qantas Group, ensuring they are aligned across leadership behaviours and decision-making frameworks. 

• Oversee the full employee lifecycle experience—including onboarding, engagement, recognition, and EVP. 

• Lead and evolve Qantas’ internal and external EVP strategy, partnering closely with employer brand, talent, and communications teams. 

About you 

You’re an experienced employee experience or culture leader with: 

• A proven track record in leading complex people initiatives in large organisations. 

• Deep expertise in engagement, culture, EVP, and employee insights strategies. 

• Experience influencing at the executive level and using workforce data to drive business outcomes. 

• The ability to design inclusive, human-centred strategies that scale across diverse employee groups. 

• Strong commercial and strategic acumen, combined with a passion for people and purpose. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.   

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.  

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.  

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

 Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.  

If you’re ready for a culture that will challenge and excite you, submit an application today!  

Applications close: Friday 18 July 2025.