Crew Experience Manager

Challenge yourself in a dynamic people management role for our 24/7 international operations
Together we’ll lead a large team of Flight Attendants in safety, service and productivity
Permanent full-time opportunity based at Melbourne International Terminal

As a Crew Experience Manager in our Qantas International business, you will focus on leading and managing the end-to-end employment relationship for a team of approximately 150 Flight Attendants and Business & First-Class Flight Attendants. Your role will be integral in ensuring a continual focus on safety, service and productivity, whilst cultivating a high-performance culture amongst a large, diverse and industrialised workforce. Through effective people management and collaborating with partner areas to act on trends affecting Cabin Crew service delivery and productivity, you will contribute greatly to business plan objectives. As a member of our leadership team, you will also be required to support our 24/7 operation by participating in an on-call roster every 6 weeks to support our crew.

You’ll have:

• Ability to work early mornings and late evening and participate in our on-call roster
• Knowledge of the industrial context and influencing outcomes with unions
• Proven ability in developing individuals and building effective, high performing teams
• Proven communication, facilitation, presentation and diplomacy skills
• Experience in working within industrialised workplace environments with case management and investigation experience
• Developed business acumen and personal commitment to service excellence
• Ability to manage ‘business as usual’ activity while also leading various business projects
• Sound judgement and fit for purpose solutions to meet an ever-changing customer and employee landscape
• Proven ability to motivate, lead and influence others 

Why the Qantas Group?    
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.     

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.    

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.   
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.   
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.    

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.

Applications close Sunday, 29 June 2025