UI/UX Designer

• Join and shape a growing Digital team at Jetstar
• Flexible ways of working – hybrid model with 3 days onsite
• Full time permanent opportunity, based at our head office in Collingwood

If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 20-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares. 

At Jetstar, we are seeking a UI/UX Designer to join our squads in the Digital team. This role will drive the user experience and visual design of the Jetstar website and digital interfaces. You’ll play a key role in shaping our shop experience across the booking flow from concept to delivery.

To support this, the Designer will conduct user research and produce insight-driven UI and UX design, to formulate the best end-to-end experience for our customers.

This position will work in our agile teams, alongside Product Owners and Business Analysts, acting as an advocate for user experience and accessibility, applying creativity to solve complex problems.

To be considered, key skills will include: 

• 3-5+ year’s of experience in a dedicated design role
• Advocate and drive Mobile first design in all experiences within digital channels
• Championing and executing the Jetstar digital experience across the Tribes within our customer journey
• E-Commerce experience highly valued
• Applying and executing advanced design theory techniques to ensure the customer journey is seamless, and each stage of the customer journey forms a complete, unified picture
• Champion cutting-edge design theory and methodologies including Lean, Human-Centred Interaction and Design Thinking, building our overall design strategy capability
• Coaching and mentoring the Digital squads building their capacity and capability
• Promoting the importance of design strategy, ops and customer-led design through showcases, education programmes and briefs for the digital team and wider organisation
• Identifying key opportunities for features or products that address any customer needs and offer commercial value or build loyalty
• Designing, leading or facilitating design workshops across the Jetstar global community to solve complex customer and operational problems
• Leading key strategic design initiatives which advance our digital-wide and customer-wide design capability
• Championing experience and service design across digital and the wider organisation, showcasing work and insights
• Designing in a sprint-based Agile Scrum environment
• Be proficient in design tools - Figma, Figjam, Adobe Creative Suite
• Must be able to think clearly, creatively and work independently within a dynamic and fast paced environment

Applications close on the 3rd of July

Your life at Jetstar is unlike any other..

Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount. 

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar:  For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of.  We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly.  We welcome applications from anyone who wants to take-off with us.  If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar.  Let’s take-off together!