Product Specialist

• Own the product lifecycle and commercial performance across the Preflight Products portfolio
• Champion customer centric design and leverage insights to create product roadmaps with a prioritised backlog
• Work collaboratively across departments and engage with external partners to deliver improvements to the customer experience
• Permanent role based at our Mascot Campus

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. We take a commercial mindset to all we do, ensuring we make strategic decisions that live up to customer expectations. It’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to take the organisation forward.

The Product Specialist, Preflight Products will be responsible for driving commercial performance and managing the product lifecycle by improving customer experience, guiding product development, working collaboratively with internal stakeholders, and engaging with external partners. Working alongside the Senior Manager you will own the development and refinement of the short to medium term product strategy and roadmap for Qantas Transport (Car Hire, Transfers, Valet), and work on innovation and new opportunities across the Preflight Products portfolio. Acting as the product lead and voice of customer on complex initiatives, you will use strengths in collaboration and analytical capabilities to influence and guide stakeholders to deliver improvements to the customer experience whilst realising strong commercial outcomes.

To be considered for this role you will have:

• 5+ years’ experience in product management, strategy, or analyst role with a preference for service / customer-centric industries.
• Tertiary qualifications in business, commerce or related field.
• Strong commercial acumen with the ability to proactively manage commercial performance and develop compelling business cases. 
• Sound understanding of the fundamentals of customer experience and the interrelations with commercial outcomes.
• Experience working with external partners, including the ability to influence and drive positive outcomes. 
• Strong stakeholder collaboration skills, with the ability to influence in the decision-making process (both technical and non-technical).
• Product management experience, including product strategy, innovation and new product development. 
• A customer-centric mindset, with experience in customer leadership, including insights, service design and advocacy. 
• Critical and strategic thinking skills to challenge assumptions in order to achieve optimal outcomes.
• Ability to work well under pressure and autonomously often with incomplete and imperfect information and problem solve accordingly. 

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on Friday 4th July 2025

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.