Senior Manager, Customer Delivery Management

• Opportunity to lead a comprehensive Delivery Management function in a new operating model
• Flexible ways of working – hybrid model with 3 days onsite
• Full-time permanent position based at our Head Office in Mascot, Sydney

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.

As the Senior Manager, Customer Delivery Management, you will be responsible for establishing and leading the Delivery Management function across the Customer and Technology, Customer-led Product Operating model. You will establish, maintain and continuously improve the delivery ways of working for relevant Customer and Technology Product teams (including quarterly planning execution, dependency mapping and resolution, sprint planning, release planning and go-live).

In this role, you will manage the delivery model design and operations, planning, delivery and change management across relevant Customer and Technology Product teams and you will identify, scope and implement new requirements including design and delivery of new procedures, policies, training and change initiatives.

Part of this role, you will lead a team of experienced professionals (incl. Delivery and Iteration Managers) responsible for the delivery of new products and features across relevant Customer and Technology Product teams, ensuring collaboration between Product teams, Operations, Design and Technology; and in collaboration with the Enterprise Project Management Office, ensuring efficient interactions between the Product Operating model and the Project Delivery model.

You’ll have:

• 7+ years of senior manager leadership experience in large, complex matrix organisations.
• Experience in leading the delivery of large scale and complex transformation and change programs across multiple business units.
• Experience in driving results in a fast-paced and continually changing environment.
• Demonstrated ability to collaborate, contribute and create effective teamwork across traditional organisational boundaries.
• Post graduate qualifications in business highly advantageous, e.g. MBA and/or Tertiary qualifications in Commerce, Business or a related discipline.
• Delivery management qualifications in both traditional and agile delivery models
• Advanced planning and delivery capabilities in fast-moving, complex and interdependent environments.
• Advanced planning skills to drive business performance.
• Motivational skills in coaching and leading individual and team performance to desired capabilities.
• Senior executive level stakeholder management skills with ability to influence/negotiate positive outcomes.
• Advanced decision-making skills with the ability to appropriately delegate.
• Preparation and presentation of high-level reports, presentation and budgets.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 12th of October

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.