Qantas Club Lounge Agent

• Play a key role in providing a premium customer experience for our Lounge customers 
• Permanent, part-time opportunity in our Canberra Qantas Lounge
• 7 day rotating shift roster

At Qantas, our customers are our top priority. We continuously strive to enhance their experience, fostering connections and building trust. Ultimately, our service should make everyone feel at home, no matter where they are. 

As a Qantas Club Lounge Agent, you will deliver outstanding customer service focused on creating a seamless, personalized, and memorable experience. Our Lounges offer comfort and luxury, and your role will be crucial in maintaining an atmosphere of relaxation and sophistication. You will warmly welcome guests, anticipate their needs, and ensure the highest standards of service. You’ll ensure a premium experience and role model our Qantas Lounge service standards. 

You’ll have - 

• Genuine commitment to superior customer experiences 
• Ability to think on your feet and perform well under pressure 
• Exceptional face to face customer service skills 
• Excellent time management, organisational and problem-solving skills 
• Exceptional standards of personal presentation 
• Collaborative and supportive approach to working with your colleagues 
• A proactive ‘can do’ positive attitude 
• Ability to handle challenges in a time-sensitive environment 
• Strong written and verbal communication skills within a high volume, fast paced and demanding environment 
• Punctuality and reliability 
• Availability to work a 7-day rotational roster, including early mornings, late evenings, public holidays and weekends.

Why the Qantas Group? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation. 

If you’re ready to step into a culture that will challenge and excite you, and meet the above requirement then we want to hear from you!

Be a part of something special and play your part in the Qantas story - get in touch today.  

Applications close: 11:59pm AEST on Tuesday, 22nd July 2025.