Product Strategy Manager, Ground Experience

• Define and deliver the future of the Qantas ground experience
• Drive cross-functional initiatives to significantly improve the customer experience
• Permanent role based at our Mascot Campus

You’ll be proud to work with us, as we’ll empower you to achieve what might have been thought impossible.

The Ground CX portfolio spans everything Qantas does on the Ground from Lounges, Terminal Experience, Baggage Solutions, Transportation, Boarding and Arrivals. This is where Qantas can showcase itself as a premium brand though world-class Lounge experiences, operational excellence in terminals, innovative digital solutions, intelligent infrastructure and service enablement throughout the end-to-end journey.

In your role as Product Strategy Manager, Ground Experience you will leverage your strengths in problem solving, product design and project delivery to make significant improvements to the customer experience. This may include defining new digital solutions for Lounge experience, launching pilot ventures in partnership with another brand, upgrading how premium customers transit at international Airports or supporting senior leadership to focus on the greatest priorities for our brand, customers and front-line.

To achieve this, you will define and own strategic projects and embed the needs of the future customer experience in a range of Group programs. You will be effective at understanding customer, commercial and operational priorities leveraging data and insights to establish compelling cases for change, creating strategy artefacts for senior leadership forums and thrive on liaising with diverse stakeholder sets at all levels of the organisation.

The role is ideal for a skilled strategist with experience in and passion for product design and driving change, looking to apply their talents, curiosity and passion to a well-rounded role as part of a dynamic and supportive team.

You’ll have –

• Experience in or passion for aviation, physical experience and product strategy.
• Well-honed consultative toolkit (gathering needs, structuring analysis, workshop development, recommendation development)
• 5+ years experience in rolling out and embedding strategic change through pilot delivery, managing strategic projects or hands-on change management.
• Exceptional interpersonal skills with proven ability to build and maintain strong relationships with internal and external stakeholders.
• Ability to create strategy, product artefacts and business cases for a senior leadership audience.
• Excellent analytical and research skills with the ability to collect and analyse complex material and data, and present it in accessible formats
• Strong skills in PowerPoint to create strategy artefacts that can be tailored to different levels of seniority
• Tertiary qualification in Business, Finance, Information Technology, Communications or related discipline
• Exceptional verbal and written communication and strong attention to detail

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close Wednesday 2nd July

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.