Manager Technology Enablement (Technical BA)

• Opportunity to innovate and deliver change through technology 
• Take an opportunity to grow and diversify your career 
• Full time permanent position based at our Mascot Campus 

Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new ventures and other businesses such as Qantas Money, Qantas Insurance, Qantas Hotels & Holidays and Qantas Wine.

The Technology Enablement Manager (Technical Business Analyst) is a critical business partner aligned to Qantas Loyalty Tribes and/or Squads to co-create technology solutions to address unmet member needs. A technology expert responsible for uncovering true business needs and defining technical requirements and solutions.

The role also acts as a conduit between the Qantas Loyalty Tribes and the broader Technology Enablement Functions. The role calls for a balance of technology acumen and influencing skills to proactively plan for, and manage, all interactions with technology business partners to lead innovation and continuous improvement into Qantas Loyalty and Qantas Group where possible. 

Responsibilities:  

• Conduct system analysis by reviewing system and enterprise architecture to assess technical behaviors, structures, and essential features. 
• Document business requirements, workflows, technical rules, user stories, and acceptance criteria with input from teams and subject matter experts. 
• Actively participate in all Agile ceremonies to support software development and product processes. 
• Serve as a liaison to facilitate effective communication across technical, business, and delivery teams. 
• Support task decomposition and assist in estimating workload for project planning. 
• Continuously assess and identify potential opportunities, constraints, risks, and issues impacting projects and operations. 
• Identify and support initiatives for cost reduction and service simplification within the IT domain. 
• Investigate, analyze, and report on defects to aid in solution refinement and quality assurance. 

You’ll have: 

• Bachelor's degree in information technology, Computer Engineering, or a related discipline. 
• At least 5 years of professional experience in a similar role. 
• Proven problem-solving abilities with a proactive approach to addressing challenges. 
• Excellent interpersonal and communication skills, both written and verbal, with a demonstrated ability to engage effectively with diverse stakeholders. 
• Significant experience working within an Agile Scrum environment. 
• Proficiency with tools such as Swagger, Postman, JIRA, and Confluence. 

Why Qantas?   

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.   

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts on shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.   

Applications close on the 25th of March 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.