Manager Ramp & Baggage Product

• Challenge yourself to provide specialised Ramp & Baggage knowledge and advice to frontline teams
• Together we’ll drive innovation and efficiency across onshore and offshore airports
• Fixed-term position based at Mascot Campus until January 2027
• ASU SPG2 role

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry.

As the Manager Ramp & Baggage Product, you will be responsible for leading and serving as the primary point of contact for all aspects of the Ramp & Baggage product, including supplies, systems, equipment, and IT platforms. This role acts as the product owner of key systems (FirstBag, FirstLoad, and FirstFIDS), ensuring effective use by Airport Ramp and Baggage staff, other business units, and third-party Ground Service Providers.

This position leads system design, maintenance, testing, and serves as the SME in ongoing evaluations of system effectiveness. Success in this role enables both domestic and international airports to deliver exceptional customer service, comply with policies, procedures, and regulatory requirements, and drive operational efficiencies across Ground Operations.

This role will oversee process and systems management across multiple stakeholders, including QF IT, Systems Development, Compliance, Policy/Procedure teams, and third-party system suppliers, to achieve strategic business outcomes.

Additionally, this role provides specialised Ramp & Baggage expertise and operational support to frontline teams, Ground Service Providers, and Airport Management. This support also extends to key projects across the Qantas Group that involve Ground Operations deliverables.

You’ll have –

• Comprehensive knowledge of Ground Operations – including processes, procedures, Ground Operations governance structure, regulatory framework and culture.
• In-depth knowledge of Ground Operations systems (technology) with the ability to learn and adapt to applications quickly
• Advanced knowledge of Ramp & Baggage products
• Proven ability to influence and demonstrate change management skills
• Demonstrated ability to analyse and evaluate data methodically and efficiently and plan strategies to mitigate risk
• Excellent verbal and written communication skills with the ability to communicate effectively to all levels of frontline teams and senior management
• Ability to think through processes and their impact on other areas of the operation.
• Excellent verbal and written communication skills
• Proven ability to engage with colleagues at all levels in the business and actively demonstrates collaboration
• Committed to provide an exceptional customer experience and continuous improvement environment

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.  
• We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.
• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace.   

 Be a part of something special and play your part in the Qantas story – get in touch today.   

Applications close: Thursday 11th September, 2025