Manager Customer Performance

• Challenge yourself in a leadership role where you will drive operational and strategic outcomes that contribute significantly to the Qantas Ground Services strategy
• Together we will achieve results in a highly regulated environment
• Full-time permanent position based at Sydney Airport  

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and we work hard to keep things moving. We firmly believe that the sky is the limit.  Demonstrate the right skill and attitude and we’ll place an incredible amount of trust in you to move on to bigger and better things.

Qantas Ground Services (QGS) is a wholly owned subsidiary of Qantas Airways and we’re responsible for providing ground handling and freight services to the Qantas Group.

As the Manager, Customer Performance you will lead the delivery of contractual obligations and performance standards across our customer portfolio. You’ll oversee day-to-day operations and commercial relationships, ensuring safety, service quality, and compliance are consistently met. You’ll work closely with internal teams and external stakeholders to drive performance across a balanced scorecard of metrics, while identifying opportunities for continuous improvement and operational efficiency.
 

To be successful in this role you will have:

• 5+ years’ experience in commercial and contract management, with a strong ability to drive supplier performance aligned to operational and service metrics
• Demonstrated Strategic Thinking - able to identify opportunities and set direction for long-term success
• Collaborative leadership with strong influencing skills, capable of engaging stakeholders across all levels
• Proven project planning and execution skills, with a focus on delivering outcomes
• Excellent communication and stakeholder engagement, both written and verbal, across senior leaders, peers, and frontline teams
• Strong analytical, problem-solving, and decision-making abilities, with resilience and sound judgment under pressure

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 
 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.  
• We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.
• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Advertising closes: Sunday, 03 August, 2025