Manager Continuous Improvement

• At Qantas, our people lead the way in achieving the impossible together 
• Challenge yourself to lead the continuous improvement strategy for Global Airports
• Together we’ll drive quality outcomes & make a difference to our people and customers  
• Permanent full-time opportunity based at our Mascot Corporate Campus

At Qantas, we understand our priorities and what needs to be delivered, taking the initiative to keep things moving. Navigating through our complex work environment, we bring teams and individuals together to deliver on our customers’ expectations.

As the Manager, Continuous Improvement, you will lead the delivery of the Continuous Improvement (Ci) strategy for Qantas Airports and develop and implement a Continuous Improvement framework. In this role you will be responsible for identifying, designing, and delivering process improvements and efficiency initiatives across airport and airline operations.

The role will develop and lead the program for Ci engaging with all airport employees to contribute ideas and suggestions for business improvements, using data to support the case for change. You’ll partner closely with the Airport Services process and procedure team to support transformation targets and long-term Airports Strategy, as well as ensuring standards are always in existence and maintained including conducting project reviews and retrospectives.

Reporting to the Head of Change and Business Improvement, this role will provide leadership, coaching and mentoring to the senior leadership team to ensure growth, development and high performance in Continuous Improvement outcomes. In addition, you’ll deliver significant benefits through proactive identification of new opportunities and enabling the business to break down complex problems whilst identifying true root cause and ways to solve them.
 

You’ll have –

• 5+ years of continuous improvement experience within a complex matrixed organisation
• Proven experience and understanding of continuous improvement methodologies including Lean Six Sigma would be highly desirable
• Demonstrated history in project delivery experience that has delivered bottom line, customer and employee benefits
• Strong coaching and development skills to assist in delivering outcomes
• Positive approach to problem solving and the capacity to produce results within
  specific timeframes
• Ability to influence and build relationships with key stakeholders at senior management and all levels of the organisation
• Working knowledge and relevant experience of Industrial Relations processes and requirements
• Ability to effectively communicate and present complex information tailored to a non-technical audience with a structured and organised approach
• Ability to use discretion and maintain confidentiality

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment
• We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close: Thursday 1st May, 2025