Contact Centre Consultant

• At Qantas, we’re finding new ways to deliver a memorable customer experience
• Exciting opportunity to join our growing Contact Centre Network in Hobart
• Permanent full time role, covering a 7 day rotating roster

Bring your spirit to ours and join the Qantas Contact Centre team in Hobart. You’ll enjoy generous staff travel benefits, hybrid working options and be part of a great culture.

No matter where we are in the world, seeing our red roo fills us with pride. You might be most familiar with our planes but there’s much more we’d like to tell you about. Our Hobart Contact Centre helps to look after the travel needs of over 36 million passengers each year, recognising our customers as individuals in a way that adds value for both the customer and the business.  We won’t settle for less than the best outcome.  

We’re constantly challenging ourselves to reimagine our customer experience and working to connect and build trust. It’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to taking the organisation forward. 

You’ll have -

• A passion to serve customers with a positive ‘can-do’ attitude
• Experience in the travel industry and/or working in a contact/call centre environment
• Basic knowledge of PC office applications
• Excellent oral and written communication skills
• Ability to work both independently and as part of a team
• Self-motivation and resilience
• Ability to work on a 7 day rotational roster basis

Please note: It is essential for this role that you are in based in Hobart and have the ability to work a 7 day rotating roster, spanning across the hours of 0700 to 2300.

Why Qantas?

Our team take a positive attitude to everyday challenges and when we work together, we accomplish more than we could’ve ever imagined.  There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas.  Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.  

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restrictions or sponsorship.

Be a part of something special and play your part in the Qantas story - get in touch today!

Applications close: 11:59pm on Sunday, 7th September