Business and Systems Analyst

• Challenge yourself to be an integral part of the Systems and Change Control team in Inflight Operations
• Take an opportunity to grow and diversify your career 
• Full time permanent role based at our Mascot Campus 

We pride ourselves on forward thinking. We’re not afraid to challenge, we invent boldly, and we purposefully disrupt. In an industry characterised by competition and change, we stay ahead of the game by innovating and creating outstanding products and services for our customers.  

The Business and System Analyst works closely alongside the Systems and Planning, Dining and Hospitality, Operations, Finance, Group Technology and Commercial Teams. It is accountable for leading, analysing and managing the inflight business and financial mapping for Domestic and International flights for pax and crew to drive the correct Purchase Order, Accruals and inflight spend. This involves managing and accurately updating meal service and handling specifications in our systems to ensure specifications are aligned to inflight specifications as per the menu, including mapping to meet the correct financial spend for inflight food and handling.  

This role is also responsible for the regular review of caterer contracts and ensuring appropriate systems and stakeholders are across the correct detail for customer, contract terms, financial/tax mapping and spend management and other relevant systems to meet payment requirements are aligned and updated with the correct details. Further, the role contributes to our ongoing process review and automation for critical mapping through engagement with relevant Business and IT teams, delivering on our accurate inflight spend and meeting audit requirements. This position is accountable for analysing and validating all variations to system generated data for accurate invoices for inflight caterers, by flight and class, and ensuring our suppliers are paid on time as per contract terms. 

You’ll have: 

• Pleasant, easy to deal with, team player, willing to learn about business and embrace a team culture 
• The maturity and ability to work in a team environment with minimal supervision, remaining resilient under pressure 
• Creative ability to solve problems, providing innovative and analytical solutions and options
• Good business planning skills, including exposure to tools like Excel and other solutions
• Demonstrated experience in managing multiple stakeholders; with global experience being preferred 
• High level of attention to detail and follow-through
• Technology proficiency, with experience navigating various complex systems 
• Knowledge in financial accounts conventions and financial reconciliation
• Ability to work under pressure and prioritise a number of projects and tasks 

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on Friday 12th September 2025

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

Essential Criteria Strong analytical skills and sound decision making capability Excellent interpersonal and strong communication skills, both written and verbal Commitment to excellence and motivation to succeed Advanced knowledge of Reservation System, Inventory and Customer Management Operational knowledge and experience with Remote Desktop tools and Teradata SQL tools Strong Personal Computer skills, experience using Visual Basic with proficiency in the use of MS Office suite of products Extensive knowledge and use of Global Distribution Systems  Comprehensive knowledge of IATA Air-imp formats Broad airline business and operational knowledge Understanding and appreciation of Revenue Integrity philosophies