Senior Sales Coordinator

• Provide critical support to the sales and agency support teams, by managing reservations and ticketing, providing escalation advice, and performing related sales functions
• Drive commercial outcomes with a strong focus on revenue growth and maximizing sales opportunities
• 18 month fixed-term role based at our LAX hangar (hybrid – 3 days per week in office)
• $65,000 - $80,000USD per year

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship and a can-do attitude. We’re resilient and strong and it’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we contribute to taking the organisation forward. We understand our priorities and what needs to be delivered, taking the initiative to keep things moving.

As the Senior Sales Coordinator, you will play a key role in providing sales and ticketing support for our corporate, travel trade and sponsorship partners, and groups. You’ll deliver expert guidance on Qantas products, services and policies. As part of our NDC Support Squad, you’ll triage and manage NDC escalations professionally. As a vital member of our Americas sales team, you’ll contribute directly to driving revenue growth and expanding Qantas’ market share in the Americas.
 

You’ll have –

• Minimum 5 years of experience in a customer service role and/or minimum 2 years relevant airline, travel agency or GDS role, with a solid understanding of industry operations.
• Demonstrated ability to deliver strong customer service results within a complex business environment
• Exceptional communication skills, and you’ll thrive in a team environment
• Strong problem-solving capability, sound judgement and the ability to proactively find solutions
• Solid understanding of fares and ticketing
• GDS experience with Amadeus (preferred), Sabre or Travelport; MS Office suite, and the ability to learn new systems
• Ability to live and work in the US without sponsorship
• Knowledge of NDC is beneficial

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel from the USA to Australia and within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 4 weeks’ vacation and 15 days sick leave for eligible employees.
• We are planning for the future: Our 401K match offering is 8% for eligible employees.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you’re ready to step into a culture that will challenge and excite you, apply and let’s explore how we go places together.

Applications close: 16th of May 2025 (PDT)