Senior Product Designer

• Opportunity to shape products within one of the Qantas Digital teams
• Flexible ways of working – hybrid model with 3 days onsite
• 3 x full-time permanent positions, based at our Head Office in Mascot

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.

As a Senior Product Designer, you will navigate ambiguity and transform complex customer and operational challenges into clear product opportunities, collaborating across teams to create scalable, user-centric solutions that align business objectives with customer needs. You'll map journeys, lead co-creation workshops, and influence product direction to enhance customer experience and service efficiency. As a decision-maker, you'll advocate for design-led strategies that drive business impact.

Beyond execution, you will collaborate with stakeholders, product owners, developers to embed seamless, scalable experiences across customer touchpoints. You will lead the UX process, iterating based on user testing and behavioural insights, while measuring impact through CES, NPS, and CSAT, as well as UI delivery of digital products, including working closely with the Design Systems team to ensure patterns are reused and iterated consistently.

As a mentor, you will guide and up-skill designers, fostering a culture of excellence, critique and strategic thinking. By championing Design, you will ensure product and service decisions are driven by deep user insights, operational realities, and long-term vision.

We are seeking three Senior Product Designers across the following teams:

• Qantas App: deliver personal and premium experiences across native mobile platforms (iOS, Android and watchOS) across the end-to-end customer journey, working closely with the broader airline and Qantas Loyalty team.
• Digital Customer Connections: shape exceptional digital assisted experiences, working closely with Contact Centres, Customer Recovery and Conversational AI team.
• Day of Travel: help shape the future of travel, working closely with Digital and Airport team.

Your key responsibilities include:

• Exercise creative thinking to develop concepts and experiences that deliver customer value and align with the product vision.
• Proactively identify opportunities to enhance user experience and design, ensuring design decision are supported by data and insights.
• Collaborate with cross-functional teams and stakeholders to translate insights and business requirements into product design opportunities and solutions.
• Create design artefacts that clearly communicate the intended user experience, including concepts, user flows, wireframes and prototypes.
• Deliver detailed UI and interaction designs across multiple platforms.
• Prepare design assets and guidelines for development teams and support implementation by collaborating with developers.
• Understand and adhere to accessibility standards in all design deliverables.
• Take part in and oversee elements of the Design System, such as developing scalable, flexible UI components, interaction patterns, and design principles.

You’ll have:

• 7+ years of experience in Design, UX, UI, CX, or a similar role, with a track record of solving complex design problems in large, intricate organisations. 
• Tertiary qualification in Design, Human-Centered Design (HCD), or a relevant field. 
• Ability to navigate ambiguity, identifying and shaping customer and operational challenges into clear, product-driven opportunities. 
• Strong strategic thinking skills to align design solutions with business objectives and user needs, ensuring effective and innovative outcomes. 
• Experience designing for responsive web, apps, and other digital interfaces, embedding seamless, scalable experiences across customer and consultant-facing touchpoints. 
• Proficiency in conceptualising, problem-solving, wireframing, persona and archetype development, user stories, and user testing, leveraging insights to refine design decisions. 
• Deep understanding of usability and accessibility standards, particularly WCAG 2.0 AA compliance, ensuring inclusive digital experiences. 
• Familiarity with and experience in modern frameworks and methodologies, including Lean, Design Thinking, Scrum, and Kanban. 
• Experience collaborating with developers, solution architects, and the Design System team to implement scalable, user-centric design solutions. 
• Ability to facilitate co-creation workshops, map end-to-end journeys, and influence product direction by addressing systemic service challenges. 
• Proficiency in industry-standard design and collaboration tools, such as Figma, Miro, UserZoom, Qualtrics, Adobe Creative Suite, Jira, and Confluence. 
• Strong advocacy for design-led strategies, using CES, NPS, and CSAT to measure impact and drive continuous improvement. 
• Commitment to staying up-to-date with the latest design best practices, digital standards, and industry trends. 
• Leadership in mentoring and upskilling designers, fostering a culture of excellence, critique, and strategic thinking. 

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 12th of March

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.