Manager Quality & Policy

• Lead policy development and regulatory compliance,
• Oversee Jetstar’s Access and Inclusion Plan, managing key initiatives and reporting progress to Qantas Group stakeholders
• Collingwood Head Office location, Permanent full time opportunity 

Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic and international flying is very strong and our teams are excited to welcome our new A321LR Neo’s as we continue on our mission to offer all day, every day low fares so more people can fly to more places, more often. 

The Manager, Quality & Policy is a strategic leadership role focused on customer experience, policy development, and regulatory compliance across the Jetstar Group. Key responsibilities include implementing and refining commercial policies. The role also oversees Jetstar’s response to global and domestic regulatory changes, ensuring compliance and alignment with industry standards. Additionally, it drives the development of a quality assurance framework to enhance service excellence.

A core focus is leading Jetstar’s Access and Inclusion Plan, managing key initiatives, and reporting progress to Qantas Group stakeholders. The role is also responsible for identifying and mitigating business risks, implementing remediation strategies to minimise impact. With a strong customer-first approach, this position ensures alignment of customer policies and procedures across Jetstar and the broader Qantas Group, balancing regulatory, operational, and commercial priorities.

The core responsibilities of this role will be:

• Lead Jetstar’s Access and Inclusion Plan, managing initiatives and reporting progress.
• Develop and align customer policies with regulatory and business objectives.
• Identifying, assessing, and mitigate key business risks with remediation strategies.
• Ensure compliance with evolving regulations, including aviation charters.
• Align customer policies and procedures across Jetstar and Qantas Group.
• Balance regulatory, operational, and commercial priorities with a customer-first approach.
• Develop reporting mechanisms to track policy effectiveness and risk management.
• Collaborate with stakeholders to enhance customer experience and operational resilience.

To be considered, key skills will include: 

• Experience in the aviation industry, with regulatory and policy knowledge desirable.
• Tertiary qualifications in a relevant business discipline; MBA highly regarded.
• Background in legal, quality, or compliance management desirable.
• Expertise in policy development, risk, and compliance management.
• Strong leadership experience in customer experience and transformation.
• Proven ability to execute access and inclusion plans.
• Excellent communication skills across all organisational levels.
• Analytical, data-driven thinker with a focus on innovation and improvement.

Applications close: 11.59pm Sunday 23rd March

About Jetstar

The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.

Our Culture

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits

Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Inclusion and Diversity 
 
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.