Senior Officer Revenue Protection

• Challenge yourself to make meaningful difference where your contributions make an impact
• Take an opportunity to grow and diversify your career
• Permanent full-time opportunity based at Qantas Corporate Campus in Mascot

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

The global aviation industry is just as much complex as it is exciting. Our finance and strategy team drive competitive advantage through financial services, responding to change and uncertainty to maintain our leadership position. It’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to taking the organisation forward.

As Senior Officer Revenue Protection you will be responsible for the coordination and support of the Sales Audit and BSP Refund processes to ensure efficient and effective operations in achieving key KPI’s and SLA’s. Including analysis of issues and response to ticket, ADM and refund queries in leading and supporting our 3rd party providers such as Accelya and WNS.

You’ll have:

• Strong knowledge of Fares and Ticketing
• Preferable strong Proration knowledge
• Understanding of Amadeus of equivalent reservation system history
• Demonstrated ability to work in a team environment
• High level of customer service, supporting internal and external stakeholders
• Excellent oral and written communication skills
• Advanced Word, Excel and PC knowledge and skills

Why Qantas? 
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
• Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

If you’re ready for a culture that will challenge and excite you, submit an application today.

Applications close: Wednesday, 18 June 2025

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.