Senior Manager Operational Performance

• Take pride in working with one of one of Australia’s most recognised and successful brands
• Fixed Term role located at our Mascot Head Office

At Qantas, we represent Australia to the world. We’re known for our spirit, mateship and a can-do attitude. We understand our priorities and what needs to be delivered, taking the initiative to keep things moving. We bring teams and individuals together to deliver on our customers’ expectations.  

The Flight Operations team is seeking a strategic leader with a passion for operational excellence and project delivery. As Senior Manager – Operational Performance, you’ll play a key role in shaping and executing our strategic direction while driving measurable performance outcomes.

In this critical leadership role, you will be responsible for developing and implementing the Flight Operations strategy, identifying key strategic issues and opportunities, and driving business performance aligned to the Group’s priorities. You will lead the implementation and tracking of metrics and KPIs, ensuring Flight Operations delivers against its strategic objectives efficiently and effectively.

Role and Responsibilities include:

• Identify and solve critical operational challenges within Flight Operations
• Leverage data to uncover insights and drive performance improvement
• Manage key Flight Operations projects from planning through to execution
• Facilitate and run governance meetings with cross-functional stakeholders
• Apply robust project management methodologies and develop governance frameworks
• Oversee programs ensuring they are delivered on time, within scope, and on budget
• Manage risks and track readiness activities across multiple initiatives
• Drive KPIs aligned with Flight Operations strategic objectives
• Act as a key connection point between Flight Operations and other business units
• Influence, collaborate, and foster integration across teams to ensure shared success

You’ll have:

• Strong stakeholder management with strong negotiation and influencing skills to effectively address all levels of stakeholders in challenging situations
• Previous experience in operational performance analysis used to develop improvement initiatives and project management in a complex environment
• Exceptional communication skills with the ability to influence stakeholders across the organisation
• Ideally a relevant tertiary qualification, in the areas of Business Management or Project Management
• Demonstrated ability to influence and drive change

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications Close: Tuesday 17th June 2025