Senior Commercial Manager

• Join Qantas Loyalty in a key leadership role within the Qantas Insurance & Wellbeing App team
• Permanent, full-time role based at Mascot Head Office

Qantas has always been dedicated to going above and beyond for their customers – both in the air, and on the ground and at Qantas Loyalty; we’re a huge part of that commitment. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.

Qantas Loyalty’s Growth & Strategy team lead the sourcing, prioritisation and development of business priorities. As the Senior Commercial Manager, you will also support the existing Qantas Loyalty businesses to deliver continuous product and service innovation.

In this pivotal role, you will be responsible for optimising growth across our Health, General, and Travel Insurance businesses. You’ll take a data-led approach to reviewing and analysing the performance of our Qantas Insurance points design and offer—particularly earn and burn rate and lead the development of our points acquisition and pricing strategies to drive sustained business growth.

This role also serves as the commercial lead for the Qantas Wellbeing App. You will work closely with chapter leads to shape the app’s revenue and cost model, influence the development roadmap, and manage relationships with our insurance partners to ensure alignment and delivery of commercial objectives.

In addition, you’ll play a critical role in ensuring compliance with regulatory requirements related to Qantas points offerings. You will contribute to the continuous improvement of our risk management frameworks and processes, ensuring they remain effective and fit-for-purpose in a fast-evolving regulatory landscape.  

What You’ll Bring:

• 8 years’ experience in a management consulting, commercial functions, or strategy teams
• Business related degree or relevant tertiary qualification
• Exposure to design thinking, agile delivery and/or lean processes 
• A structured and lateral thinking style with the capability to quickly understand and apply new concepts 
• Proven analytical, financial and problem solving skills 
• The ability to work in and contribute to a high performing, collaborative and fun team
  environment 
• Resourceful and highly organised with proven ability to prioritise conflicting tasks in order to meet strict deadlines 
• A strong work ethic and a passion for drawing out and driving creativity and innovation

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story – apply today!

Applications Close: 20th June 2025