Senior Manager, Digital

• Challenge yourself and play a key role in shaping our digital strategy and customer experience 
• Opportunity to lead high performing digital teams driving the roadmap for our Book and Management Experience portfolio 
• Full-time permanent position based at our Head Office in Mascot, Sydney

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation. 

The Senior Manager, Digital – Book and Manage Experience, will drive and lead continuous improvement and maintenance of product, program and/or services; to achieve further cost reductions and/or revenue maximisation outcomes for the business and ongoing delivery. You will be responsible for leading a team of Product Owners looking after both the legacy ‘Manage Booking’ experiences in the current technology stack as well as delivering the new end-to-end ‘Book and Manage’ experiences in the Decoupling Project. 

To be successful in the role, you will be a strong people leader with a customer centric mentality, data driven, foster an innovative mindset, exceptional at stakeholder collaboration, lead through a culture of continuous improvement of the customer experience and the way the squads within your portfolio operate to maximise outcomes for the customer and the Qantas group.  

You’ll have – 

• 8+ years of relevant experience, with at least 5 years as the top-level owner of a distinct product or product line 
• 6+ years in a customer/commercial environment  
• 3+ years of leadership and management experience  
• 3+ years in Sales, Marketing and/or Product 
• Tertiary qualification with significant industry experience; revenue management experience preferred 
• Experience in developing customer facing websites a must have 
• Significant experience in Airline or Travel industry preferred, with Amadeus Airline Technology experience highly regarded 
• Experience leading medium to large multi-disciplinary teams, building a team oriented, collaborative, agile environment  
• Strong understanding of target customer experience segments and needs  
• Strategic mindset and ability to communicate vision  
• Excellent communicator, collaborator, with high emotional intelligence to help steer product teams to positive outcomes  
• Experience in financial and performance criteria management  
• Experience in data analytics and insights  
• Proven internal and external influencing skills at senior and executive management levels  
• Experience in facilitating change, including collaboration with management stakeholders  
• Demonstrated ability to build effective partnerships with product owners across business lines  
• Demonstrate previous practical success in a large Agile environment  
• Deep knowledge in customer and product discovery, implementation and measurement processes  

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close on the 19th of June 

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.