Senior Manager Digital - Group

• Fantastic opportunity within our Digital Business Unit
• Challenging opportunity to innovate and drive change through providing digital solutions to our customers
• 12 month fixed-term contract role working at our Head Office in Mascot

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.

The Senior Manager Digital - Group is a role which will work across all of Digital and Direct Customer Experience that can apply to a number of disciplines (e.g. Book and Manage Flights) where multiple teams are required to manage a portfolio of products that stretch across the Group, including Airline and Loyalty. This role is responsible for setting the Group-level vision and strategic direction for a strategic theme or suite of products within a Domain across Airline and Loyalty.

This position will manage and influence Qantas Group senior leadership stakeholders (Executive Managers and Head Ofs across Airline and Loyalty) and external stakeholders. They are leaders with a customer centric mentality, are data driven, foster an innovative mindset and lead through a culture of continuous improvement of the customer experience and the way the squads within their portfolio operate to maximise outcomes for the customer and the organisation. 
The role specifically requires a high level of collaboration and influence skills at all levels and particularly with senior management, the ability to drive outcomes and influence required decisions from senior management to achieve those outcomes, the capacity to communicate with senior management and the ability to independently lead teams, establish and drive significant commercial
outcomes.
The Senior Manager Digital - Group is accountable for the delivery and execution of the strategy to customers, with ultimate authority on the Group-level holistic roadmap for their area of accountability within a Domain across Airline and Loyalty. The role is responsible for a Product Team made up of multiple squads reporting directly to them as well as up to a team of Senior Managers with their own squads of up to 10-15 people. 
 

You’ll have:

• 10 years’ experience including 5 years of senior executive leadership experience in large, complex matrix organisation and with at least 5 years as the top-level owner of a distinct product or product line. 
• 6+ years in customer / commercial environment preferred 
• 3+ years in Sales, Marketing, Product preferred  
• Tertiary educated with significant industry experience; revenue management experience preferred
• Significant experience in leadership and management 
• Experience leading medium to large multi-disciplinary teams, building a team oriented, collaborative, agile environment 
• Strong understanding of target customer experience segments and needs 
• Strategic mindset and ability to communicate vision 
• Excellent communicator, collaborator, with high emotional intelligence to help steer
  product teams to positive outcomes 
• Experience in financial and performance criteria management 
• Experience in data analytics and insights 
• Proven internal and external influencing skills at senior and executive management levels
• Experience in facilitating change, including collaboration with management stakeholders
• Demonstrated ability to build effective partnerships with product owners across business lines 
• Demonstrate previous practical success in a large Agile environment 
• Deep knowledge in customer and product discovery, implementation and measurement processes 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Applications close on the 3rd of August

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.