Job Description
- Lead the strategy, development, and innovation of Qantas’ end-to-end airport product portfolio across landside and airside touchpoints
- Drive transformation and elevate the customer experience (CX) through the design and delivery of airport products that meet evolving passenger needs
- Permanent role based at our Mascot Campus
We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.
Qantas is seeking a Senior Product Manager Airport CX to lead the development and growth of its airport product portfolio, covering both landside and airside customer touchpoints. This pivotal role will oversee a range of key airport products and services, including Airport Check-in, Baggage drop, Security, Boarding, Arrivals, Transfers, and Airport Communications. The successful candidate will demonstrate strong strategic leadership capabilities, driving the direction and vision for Qantas' airport products, with a key focus on product innovation and enhancing the customer experience (CX) at airport touchpoints.
The Senior Product Manager Airport CX will bring substantial expertise in product management, overseeing product strategies, roadmaps and the development of new products within complex, high-paced environments. They will be responsible for driving transformation within Qantas' airport product offerings, ensuring that the organization stays ahead of the curve in providing exceptional airport experiences. This role also requires strong CX leadership, ideally from an aviation or airport background, and the ability to work with senior leadership to implement strategic change. A deep understanding of the aviation and airport industry, coupled with commercial acumen and exceptional stakeholder management skills, will be critical for success in shaping the future of Qantas' airport product portfolio.
You Will:
- 10 + years’ experience in portfolio management, with extensive experience in strategic leadership and depth of experience in airline industry
- Proven CX leadership experience, ideally within aviation, airports, or related industries
- Strong expertise in product management, including product strategy, innovation, roadmaps, and new product development
- A demonstrated ability to drive transformational projects with a focus on digital/tech innovation across complex environments
- Solid business and commercial acumen, including skills in analysis, insight generation, and business case development
- A track record of influencing senior leadership to drive strategic changes
- In-depth knowledge of airport and airline operations, including the industry, competitive landscape, technology, and infrastructure
- Excellent stakeholder management and collaboration skills, both with internal teams and external partners
- Exceptional presentation and communication skills, with the ability to articulate ideas and influence decision-making
- Forward-thinking with the ability to think big picture, generate insights, and solve complex problems
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close Thursday 1st May
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
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