Sales Support Advisor

• Support Qantas Sales teams with product advice, escalations, and customer issue resolution.
• Manage payments, bookings, CRM updates, and ensure audit compliance.
• Permanent opportunity based in Gurgaon

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. We take a commercial mindset to all we do, ensuring we make strategic decisions that live up to customer expectations. It’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to take the organisation forward.

As a Sales Support Advisor you will play a key role in supporting the Qantas Regional Leadership and local Sales teams by providing expert guidance on Qantas products, services, policies, and procedures. This role is responsible for driving revenue growth and improving market share by delivering exceptional support to key customers. Strong communication skills are essential for advising on sales strategies, managing escalations, and resolving customer issues efficiently.

This position involves processing payments for agents, corporates, and partners, overseeing QDP, Qantas Channel, group booking support, and maintaining Salesforce updates. The role also requires proficiency in CRM and GDS systems, along with a strong understanding of pricing, fares, and reporting. A solid commercial and operational mindset is critical to making informed decisions while ensuring compliance with audit requirements.

To be considered for this role you will have:

• Minimum 5 years of experience in customer service or reservations, preferably in the aviation industry.
• Tertiary qualification or equivalent from a recognized university or institute.
• Strong ability to work independently with sound decision-making skills.
• Proven track record of delivering excellent customer service in a complex business environment.
• Solid understanding of fares, ticketing, public and private tariffs, and pricing systems.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and IT systems.
• Highly developed communication, influencing, and presentation skills.
• Strong analytical skills with the ability to escalate and resolve issues effectively.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on Sunday 18th May