Airport Standards, Service and Quality Specialist

• Challenge yourself to a dynamic role within the QantasLink Airports Standards and Compliance Team
• Together we drive positive business outcomes
• 12-month fixed-term opportunity, with a flexible location in any of QantasLink’s major ports

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an always evolving industry.

QantasLink is an important part of the Qantas Group so no matter where you fit in, we come together with pride to deliver the best and safest experience for our customers.  The success we’ve achieved hasn’t been a matter of luck.  It’s a direct result of our strategic leadership.  This means taking accountability for driving results, being competitive and influencing outcomes.

As the Airport Standards, Service and Quality Specialist, you will be responsible for supporting operational policy, procedures, and assurance functions across QantasLink airports, ground service providers, AOCs, and aircraft fleets. 
 
Reporting to the Manager Standards and Compliance, this role will ensure compliance and standards are adhered to through QantasLink day-to-day processes. This role will play an important role with internal and external regulators on behalf of the QantasLink Airports team. In addition, this role will involve the development, and implementation of improvement projects related to QantasLink Airports ground operation including but not limited to Ramp, Customer Service and Training Programs.

You’ll have –

• Previous airport experience with a demonstrated knowledge of both Operations and Airport Systems
• Analytical and solution focused approach to problem solving, and identifying trends
• Strong stakeholder management and communication skillsets with the ability to influence individuals at all levels of the organisation
• Ability to balance multiple priorities with several internal and external stakeholders with a drive to work to tight and everchanging deadlines
• Commitment to a continuous improvement philosophy
• Strong computer skills with proficiency in Microsoft Office and relevant Airport Systems
• Teritiary qualifications within Aviation Management (desirable but not essential)

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment
• We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close: Wednesday 21st May, 2025