Sales, Refunds and Audit Clerk

• Challenge yourself to make meaningful difference where your contributions make an impact
• Take an opportunity to grow and diversify your career
• Permanent full-time opportunity based at Qantas Corporate Campus in Mascot

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

The global aviation industry is just as much complex as it is exciting. Our finance and strategy team drive competitive advantage through financial services, responding to change and uncertainty to maintain our leadership position. It’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to taking the organisation forward.

As a Sales, Refunds & Audit Clerk, you’ll be responsible for accurately processing transactions that require investigation and sound judgment. Leveraging your knowledge of ticket sales, refunds, and fare audit processes, you’ll contribute to the resolution of ticket exceptions, support compliance, and help meet daily and monthly KPIs. You'll also contribute to system and process improvements while delivering excellent service to stakeholders. Reporting to the Sales, Refunds & Audit Supervisor you’ll collaborate with our support teams and the wider finance team, assist and support senior roles and participate in projects across the Qantas Group, gaining exposure to multiple business units and stakeholders.

You’ll have:                                                                 

• 1-2 years of experience in finance, sales audit, or a customer service-related role
• Solid understanding of sales, audit, and refund processes
• Understanding of Amadeus or equivalent reservation system history
• Basic accounting knowledge and strong analytical thinking
• High level of customer service, supporting internal and external stakeholders
• Excellent written and verbal communication skills
• Proficiency in Microsoft Word, Excel, and general PC applications

Why Qantas? 
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. 

If you’re ready for a culture that will challenge and excite you, submit an application today.

Applications close: Wednesday, 9 July 2025

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.