Regional NDC Specialist

• Resolve and manage NDC escalation items in collaboration with Sales Support teams and other stakeholders by providing technical support, troubleshooting, and ensuring seamless operations.
• Leverage strong interpersonal skills to work effectively with Commercial Teams and Technology Partners, to ensure operational efficiency and effective knowledge transfer to Qantas Teams.
• 2 year fixed-term role based in either NYC or Dallas
• $80,000 - $95,000USD per year

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. At Qantas, we are known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and we’re proud to see that spirit in our people today. This has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

As a Regional NDC Specialist you will play a crucial role within the Qantas Distribution and Sales Support teams, responsible for managing day-to-day operations of Qantas NDC within regional as well as supporting any Global incident with the lead team in Australia and across other regions. This position requires a Subject Matter Expert in NDC with a strong understanding of how technology and Global Distribution Systems (GDS) integrate within the NDC ecosystem. Additionally, the candidate must possess a solid foundation in airline fares, specifically as they relate to the NDC channel.

In this role, you will also serve as the Incident Manager for the region, overseeing and managing critical incidents, ensuring rapid and effective resolutions. You will support sales support and call centre teams, acting as the main point of contact for incident management. When the AU team is offline, you will take charge of managing incidents, driving communication with internal stakeholders, external tech partners, and account managers to ensure seamless operations and customer satisfaction.

• Minimum 3 years of experience in a travel agency or airline role, with a solid understanding of industry operations.
• High School Certificate/Diploma or equivalent qualifications.
• Proven technical support experience with a strong focus on NDC (New Distribution Capability) and GDS (Global Distribution Systems) technologies.
• Exceptional problem-solving abilities, with a demonstrated capacity to prioritize and address issues efficiently.
• Strong interpersonal skills, capable of building and maintaining relationships with key technology partners.
• Experience in developing and delivering training programs for technical processes.
• Expertise in incident management, preferably in a fast-paced, customer-facing environment.
• Ability to lead cross-functional teams during major incidents, ensuring alignment and effective resolution across stakeholders.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel from the USA to Australia and within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 4 weeks’ vacation and 15 days sick leave for eligible employees.
• We are planning for the future: Our 401K match offering is 8% for eligible employees
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.

Please note: applications will only be considered for candidates who have the right to work in the United States without restriction or sponsorship.

Applications close: Tuesday, 15th of April 2025 (EDT)