Crew Experience Manager

• Take an opportunity to lead and develop a high performing team of Flight Attendants 
• Challenge yourself in this multi-faceted and dynamic operational role 
• Permanent full-time position, based at Melbourne Domestic Airport 

Job Description 

As a Crew Experience Manager in our Qantas Domestic business, you will focus on leading and managing the end-to-end employment relationship for a team of approximately 150 Flight Attendants. 

You will play an integral role in ensuring a continual focus on safety, service and productivity, whilst cultivating a high-performance culture amongst a large, diverse and industrialised workforce. Through effective people management and collaborating with partner areas to act on trends affecting Cabin Crew service delivery/productivity, you will contribute greatly to business plan objectives. 

To support our crew during peak periods of our operation, you will be required on a 5-week, 7 day rotating roster to ensure visibility of leadership during peak times when our crew are in base and provide support whilst up-line. 

You’ll have: 

• Experience leading large teams through change with resilience and strong performance management 
• Knowledge of the industrial context and influencing outcomes with unions 
• Proven ability in developing individuals and building effective, high performing teams 
• Proven communication, facilitation, presentation and diplomacy skills 
• Experience in working within industrialised workplace environments with case management and investigation experience 
• Developed business acumen and personal commitment to service excellence 
• Ability to manage ‘business as usual’ activity while also leading various business projects 
• Sound judgement, proactive thinking and fit for purpose solutions to meet an ever-changing customer and employee landscape 
• Proven ability to motivate, lead and influence others 

Why the Qantas Group?      

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. 

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Please note: applications will only be considered for candidates who have the right to work in Australia without restriction or sponsorship. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Applications Close: 11:59pm, Thursday 23 October 2025