QantasLink Customer Service Officer - Sydney

• Exciting opportunity working within our QantasLink Airports Team
• Located at Sydney Domestic Terminal
• Permanent Part Time Opportunity, working a 7 day rotational shift roster

Think of Qantas and something stirs inside us; a sense of familiarity, a feeling of warmth, and pride that this national icon represents us to the world. At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand. Taking ownership is critical.

Whether we’re working individually or as a group, we challenge ourselves to make progress and deliver results.  We’ve built a high performance culture, and you can be sure we’ll hold you to those expectations. You’ll be challenged to make the impossible possible. Along the way, you’ll have plenty of fun, meet amazing people and have experiences like no other.

Our customer service function represents us on the ground and in the air. This is where memories are made - from welcoming our customers at check in, to looking after them on board, we deliver the best in service and customer care.

The services in our airports are the heart of the Qantas product and customer service experience. Right across airport terminals, our people make it happen for our customers. Airports are the heart of our operation. It’s here people connect with the spirit of Australia - from the confidence of seeing and interacting with our pilots, crew and ground staff, to the sheer awe that comes from watching our planes take off and land.

As a Customer Service Officer, you’ll create a welcoming environment, so customers start their journey with us in a way that’s positive. This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, problem solving, caring for our unaccompanied minors and providing information for customers.

You’ll have:

• The ability to work a 7-day rotational shift roster covering a range of hours
• Be comfortable with a roster which at times would see you working a minimum 12 hours per week
• Face to face customer service experience within the hospitality, tourism or other customer focused industries
• A passion for customer service with a proactive 'can do' attitude
• A proven ability to manage and diffuse difficult situations
• Well-developed problem-solving skills and able to follow through to resolution
• A strong communicator, and listener
• Ability to work both in a team environment and independently
• Ability to adapt to an ever changing, fast paced operational environment
• Compassion and empathy for special needs customers
• Exceptional personal presentation
• Computer literacy and proficiency including Microsoft Office (Excel, PowerPoint, Outlook) - preferred
• System knowledge in Amadeus - Altea Customer Management - preferred

Please note: It is essential for this role that you are in based in Sydney and have the ability to work a 7 day rotating roster.

Why the Qantas Group? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We embrace diversity and encourage applications from people with disability.

Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles. 

If you’re ready to step into a culture that will challenge and excite you, and meet the above requirement then we want you to register your interest for future positions in our Sydney Customer Experience team.

Applications close: 1 June 2025