Program Innovation Lead

• Opportunity to be a part of our Program Design Strategy team within Loyalty Program Design
• Be part of a high performing team focussed on driving member engagement and delivering member and business value
• Permanent role based at our Head Office in Mascot

Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards. With a rich heritage and a forward-thinking approach, we continue to redefine loyalty in the aviation industry, setting the standard for excellence and innovation.   

The Program Innovation Lead will work closely with the Senior Manager Program innovation, on program development initiatives, regular and ad hoc analysis, projects, campaigns and coordination across multiple reward verticals. This role requires a strong understanding of the Qantas Frequent Flyer program and a track record of working with a high level of autonomy.

You will model scenarios, create and support business cases, acquire and analyse data with a high level of independence and judgement. You will be able to form and clearly communicate recommendations to management, whilst working with a diverse range of internal and external stakeholders. The Program innovation Lead will also execute on new project implementations, managing the delivery lifecycle to successfully implement and embed exciting new product opportunities. This role will also involve creating process flows to operationalise projects, requiring great attention to detail to create and review documents such as policies, terms and conditions and PIA’s.

Our ideal candidate must be exceptionally detail oriented, organised and able to work independently and possess excellent communication skills and stakeholder management skills, to have the ability to think strategically at all times. You will be versatile, enjoy thinking outside the box and highly adaptable with changing priorities and multiple projects running simultaneously

What you’ll bring to the role:  

• 3-5 Years commercial, strategy, analysis, project management, consumer role
• Tertiary qualifications in Business or Commerce
• The ability to work autonomously without direction
• Advanced decision-making skills with the ability to appropriately delegate
• Highly motivated with the ability to achieve outcomes without supervision
• Advanced analytical skills with the ability to derive business decisions from data.
• Strong knowledge of Qantas Loyalty product, systems & processes.
• Strong commercial acumen and an understanding of how to relate strategy, data, insights to the levers of value creation.
• Strong understanding of consumer behaviour and marketing.
• Can effectively understand legal, regulatory and corporate stipulations and evaluate risk and articulate using technical and business language
• Demonstrated ability to collaborate, contribute and create effective teamwork across traditional organisational boundaries
• Commitment, professionalism, respect and a ‘can-do’ attitude in any situation.
• Strong ability to project manage, proactively engage stakeholders, plan ahead
• Demonstrated experience executing programmes from start to end;
• Proven ability to communicate recommendations to senior stakeholders in a clear and concise manner, both in verbal and written formats.
• A problem solver with the ability to think laterally in time critical situations
• High level of cmputer literacy, especially with Microsoft Excel and PowerPoint.
• Experience manipulating data and drawing key, justifiable insights with Excel,Tableau
• Lead the solving of strategic problems that have a high complexity;
• Excellent attention to detail;
• Facilitate workshops, presenting at showcases, leading customer and servicing journey walkthroughs and quality reviews with stakeholders of varying seniority

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
•  We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close: 9th June 2025

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.