Product Manager

• Opportunity to develop and implement a product strategy; enhancing the customer experience during disruptions
• Flexible ways of working – hybrid model with 3 days onsite
• Full-time permanent position based at our Head Office in Mascot

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

We are on a mission to reimagine how we can better support our customers and employees when things don’t go to plan. As a Product Manager within Customer Recovery, you will be responsible for designing, developing, and leading the strategy and roadmap to improve the recovery experience for our customers during delays. This is a brilliant opportunity to deliver impactful and meaningful change to our customers, people, operations, and commercially in an environment where you will have the space to define short term initiatives and strategic big bets.

You will work closely with our front-line teams, operations, technology, design, digital and external vendors to define, create and deliver new digital capabilities and improved human assisted experiences.  

This is an exciting time to join Qantas and the Disruptions Team. If you are an existing or budding leader, enthusiastic about improving customer and frontline experiences and have a desire to deliver tangible outcomes to the airline operations, we would love to hear from you.   

You’ll have –

• 5+ years of relevant experience in strategic projects, product management, and experience in the airline industry will be highly regarded
• Tertiary qualification in Business, Commerce, Marketing, or relevant field
• Acute and well developed financial and commercial sense and ability to focus on the business fundamentals
• Product Management skills - strategic thinking, analytical thinking, customer centric mindset, familiar with Human Centred Design, produce research and insights, manage business requirements & prioritization, project and time management, comfortable with agile and scrum methodologies, apply Business Model Canvas
• Commercial Management skills - Supplier/partner management, P&L Management, Commercially focused, Commercial forecasting, apply Driver Model Management
• Operational management with the ability to influence key stakeholders to achieve strategic outcomes
• Effective collaboration and communication to provide advice to various stakeholders
• Demonstrated organisational expertise, with the ability to work within a complex organisation and group policy

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Applications close on the 29th of May

Be a part of something special and play your part in the Qantas story – get in touch today.