Product Analyst

• Great opportunity within our Airline Experience Technology Team
• Opportunity to innovate and drive change through technology
• Permanent, full time role – with a hybrid model of WFH and at our Mascot Campus

 At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.

Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports. Together we’ll show you it’s possible to make an impact and to never underestimate what you’re capable of achieving.

As the Product Analyst, you will work with business partners, wider technology domains and external parties to act as a conduit between the business & technology. You will support and lead the lifecycle for designated products and underlying technology sub-systems. You’ll be accountable for aligning product delivery plans to enable the business to achieve their objectives & strategic outcomes – from concept through to operations.

Your role will work with the organisation to help stakeholders improve their processes and systems and support the delivery of new features, enhancements and initiatives. You will also govern service partners to ensure product features are delivered to commitments, meets business requirements and service levels.  As the Product Analyst, you will have a customer-centric mindset with a drive for continuous improvement and innovation.

What You’ll Bring:

• 5+ years’ experience in the areas of Business or Systems Analysis, Product or IT Support or related disciplines
• 3+ years’ experience in technologies relating to ancillary revenue, loyalty and Airline lounge services and systems
• Experience in technology supporting point of sale, modern retail systems and processes.  
• Aviation or travel industry experience is desirable, inclusive of Amadeus systems.
• Proven track record of operating in IT Delivery environments from concept to BAU
• Understanding and use of modern delivery frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, continuous improvement, test automation and others
• Proven ability to apply analytical and critical thinking skills to solve, and lead the
  solving of, strategic problems
• Prior experience with, and strong comfort using, collaboration tools such as JIRA and
  Confluence to document and manage stories and other documentation
• Experience in working with data sets to deduce accurate insights
• Demonstrated ability to partner, coach, and collaborate across multiple functions and
  levels
• Demonstrated technical expertise, utilising a depth and breadth of knowledge and
  practical experience within a specific technical area. Stays up to date with regulatory
  and other change in the technical area, and understands how they apply to Qantas
• Able to work cross-functionally and align business unit processes to enterprise business processes
• Proven ability to apply analytical and critical thinking skills to solve, and lead the solving of, strategic problems
• Strong experience in working with data sets to deduce accurate insights
• Experience with product requirements gathering, analysis and management for business cases
• Proven track record of operating in IT Delivery environments from concept to BAU
• Excellent verbal and written communication skills with the ability to communicate complex ideas clearly to various audiences
• Experience in Operations and / or working in ongoing product lifecycle.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story – apply today!

Applications Close: 22nd August 2025